Warehouse and Technical Support Specialist

Warehouse and Technical Support Specialist

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Construction for a Warehouse and Technical Support Specialist. Your Role in Keeping the Future in Safe Hands… We are seeking a dedicated Warehouse and Technical Support Specialist to join our team. This role combines warehouse and assembly management with technical support responsibilities, ensuring smooth operations and efficient handling of both physical and digital assets. The ideal candidate will manage software portals, activate, set up, and modify customer accounts and assets, and prepare hardware by assembling, installing software and setting up devices. This position does not involve direct customer interaction.

Key Responsibilities

• Warehouse and Assembly Management:
• Assist in all areas of warehouse and assembly areas.
• Organize and maintain inventory in the warehouse.
• Ensure accurate tracking and documentation of incoming and outgoing shipments.
• Manage orders, including picking and packing for shipment.
• Procure, assemble, and kit parts and products.
• Technical Support:
• Manage software portals, including activation, setup, and modification of customer accounts and assets.
• Prepare hardware for customers by installing necessary software and configuring devices.
• Maintain records of hardware and software setups and updates.
• Troubleshoot and resolve technical issues related to hardware and software installations.
• Collaboration and Reporting:
• Work closely with other departments to ensure seamless operations.
• Provide regular updates and reports on inventory and order status, Technical support activities, and other job related data.
• Assist in developing and implementing process improvements for warehouse and business operations.

Qualifications

Proven experience in warehouse management and technical support roles. Strong organizational and multitasking skills. Proficiency in managing software portals and software systems. Ability to install and configure software on various hardware devices. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Preferred Skills: Experience with ERP systems and database management (SAP). Familiarity with SalesForce. Basic understanding of network configurations and IT infrastructure. Certification in IT support or related field is a plus.

Featuring four times in Forbes' most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We're proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.