Business Services Specialist

Business Services Specialist

Join us and help make a difference!

Salary: $25.52 per hour (40 hours per week)

This position will be based at our Coeur d’Alene office,

located at: 1121 E Mullan Avenue, Suite 101

This position may be filled prior to the closing date on the job posting.

STATE OF IDAHO EMPLOYEES: If you are a current or temporary State of Idaho employee you MUST apply through Luma Opportunities. Applying through the State of Idaho’s external career website will create duplicate profiles and will slow the processing of your application for a new position.

NOTICE: Due to a recent system improvement, if you have previously applied for a position with the State of Idaho, select Reset/Forgot Password and follow the prompts to access your account. For additional assistance, refer to the Candidate Guide located under Candidate Resources on the State of Idaho Careers page.

Our Vision

An Idaho where all individuals with disabilities have the opportunity to participate in the workforce and employers value their contributions.

Our Mission

To prepare individuals with disabilities for employment and career opportunities while meeting the needs of the employer.

Primary Responsibilities:

• Provides training and technical assistance to employers to support the employment of individuals with disabilities, including increasing employer disability awareness and etiquette, and understanding of the requirements under the ADA and other employment related law

• Supports businesses to recruit, hire, and retain individuals with disabilities as part of their workforce

• Assists internal team members to identify participants who can meet employer needs

• Develops and delivers relevant presentations and training materials to meet the needs of businesses

• Provides Business Services support across IDVR, offering guidance, resources, and problem‑solving assistance to team members, businesses, general participants, and Pre‑ETS participants

• Assists participants, and internal and external stakeholders in understanding local labor market trends, employer needs, and industry demands

• Engages with workforce partners to coordinate unified Business Services efforts

• Supports business outreach strategies through labor market consultation, training coordination, and development and delivery of customized employer services

• Supports the development of and participates in authorized activities/events focused on improving systems within the State of Idaho related to students with disabilities

• Provides training and education to employers regarding the benefits of accessing untapped talent by recruiting and hiring individuals with disabilities

• Motivates employers to recognize the benefit to their business of work-based learning experiences (including internships, short-term employment, apprenticeships, customized training, on-the-job training, and fellowships) to upskill their talent pool

• Identifies, promotes, and coordinates opportunities for students with disabilities receiving Pre-Employment Transition Services in accordance with requirements under federal law

• Provides employers with consultation and support to recruit qualified applicants and train employees who are individuals with disabilities

• Offers and relays technical expertise regarding disability-related obstacles, including understanding and implementation of reasonable accommodations to retain and advance incumbent employees who are individuals with disabilities

Minimum Qualifications:

• Strong interpersonal skills and demonstrated ability to develop and maintain cross-functional working relationships that result in positive, measurable outcomes

• Strong written and verbal communication skills, including experience delivering presentations and speaking to diverse audiences

• Some knowledge of business practices and labor market information, individual differences in abilities, learning and motivation, and training

• Good experience developing and delivering professional presentations, workshops, and training materials tailored to meet the needs of various stakeholders

• Good project management skills, including the ability to manage multiple priorities, coordinate activities, and meet established deadlines

MQs Specialty:

• Some knowledge of disability rights laws · Experience assisting and/or advocating for individuals with disabilities

• Experience using software tools such as Microsoft Office and other applications, for information tracking, reporting, and managing tasks efficiently

• Experience with business communication

• Current driver’s license. Ability and willingness to travel on a regular basis up to 25% of time worked, including multiple overnight stays. Agency vehicle is provided, as available

The above minimum qualifications are typically gained by one or more of the following:

• Completion of a bachelor’s degree in Business, Public Relations, Marketing, Human Resources, and/or a closely related field, with coursework or training in workforce development, diversity and inclusion, and/or employment law; or

• An associate degree with one (1) year of work experience as described below; or

• At least two (2) years of work experience in areas such as coordinating employment or transition services; supporting individuals with disabilities; applying ADA and reasonable accommodation practices; facilitating work-based learning opportunities; aligning job seekers to employer needs; collaborating with cross functional teams; and/or working in roles such as customer service, human resources, recruitment, training, business relations, or workforce development that require regular business communication and relationship management

Application Process: Please make sure you upload a professionally formatted resume with detailed work history that supports you meeting the minimum qualifications for this position, a cover letter is strongly recommended

Special Notification: This position is exempt from classified state service and the rules of the Division of Human Resources and the Idaho Personnel Commission.

Recruitment Contact: Questions about the position or the application process can be directed to Julie Davis, Human Resource Business Partner I, View phone number on click.appcast.io or View email address on click.appcast.io

Benefits: In addition to salary, the state contributes an average of nearly 40% of an employee’s annual salary toward comprehensive benefits, creating a competitive total compensation package!

The State of Idaho offers a robust total compensation package, including but not limited to:

One of the top 5 retirement systems in the Nation (PERSI) that offers a defined lifetime benefit at retirement 2 voluntary supplemental retirement plans including both pre-tax and Roth options

• Medical, vision, and dental insurance ( benefits that become effective first of the month following your hire date. All contributions can be pre-tax

• 11 paid holidays

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

• Paid parental leave (

• Life insurance for self, spouse, and children

• Additional perks and discounts ( available through medical provider

• Public Service Loan Forgiveness (PSLF) Eligibility (

• Employee assistance program

Additional information related to benefits and/or State programs can be found here:

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodation for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact View phone number on click.appcast.io (TTY/TTD: 711), or email View email address on click.appcast.io.

Preference may be given to veterans who qualify under state and federal laws and regulations.