Service Manager

Service Manager The Service Manager is responsible for the customer‑focused and efficient operation of the dealership's service department. The role includes operating the department at maximum production, controlling costs, building a loyal clientele, maintaining positive employee relationships, setting and obtaining sales objectives, and maintaining service records. Responsibilities Assist all subordinate service and sales personnel in all phases of their job descriptions Properly document employee behavior that may result in punitive job actions such as termination Report to management any circumstances that compromise the integrity of the dealership Work with the parts department to ensure proper stocking of high‑use parts Collect accounts receivable for service work Obtain competitive bids on all tools, equipment, sublet repairs, supplies, etc. Ensure that service department employees follow safety policies and report any accidents immediately Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up‑to‑date and properly maintained Quality‑check completed jobs Ensure that all necessary shop equipment is in proper working condition Address customer inconveniences, complaints and misunderstandings fairly and quickly Ensure that proper service‑sales techniques are being used Meet with the fixed‑operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters Communicate with customers before issues arise and get involved in escalated customer issues Maintain accurate records and ensure warranty parts retention as outlined, following all manufacturer requirements and company policy Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis Serve as liaison with factory representatives in the absence of fixed operations or service director Establish and maintain a good working relationship with customers to encourage repeat referral business Monitor staffing levels, compensation levels and department turnover Assure proper repair order flow to satisfy warranty, dealership or business office requirements Maintain required reporting systems as required by general manager, company and manufacturer Establish and maintain a relationship with vocational and technical schools to enhance recruitment activities Direct and schedule the activities of all department associates Hire, train, motivate, counsel and monitor the performance of all service department staff Under the federal, state and local regulations affecting service and parts operations, such as hazardous waste disposal, OSHA right‑to‑know act, etc. Assist with development of the annual service budget and connect it with the annual sales forecast Maintain customer satisfaction index rating above that of manufacturer or dealership average Qualifications High School diploma or equivalent Three to five years of experience in an auto repair facility Two or more years of supervisory experience Excellent verbal and written communication and interpersonal skills Proficient knowledge of dealership computer systems Valid driver’s license Ability to drive manual transmission vehicles Demonstrated customer service skills Previous industry knowledge of overall operations, management and wholesale relations (preferred) Benefits and Perks Competitive compensation and 401(k) matching Health, dental, vision, and maternity benefits Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear Access to YouDecide, a website with offers from top providers and retailers Participation in Dr. V PNK program supporting cancer research and treatment Company‑sponsored diversity, equity and inclusion initiatives AutoNation welcomes candidates from all backgrounds, including women, minorities, LGBTQ+ individuals, veterans, and people with disabilities. We are an Equal Opportunity Employer. #J-18808-Ljbffr