Program Manager (Salesforce)

One of our government clients is seeking an experienced Program Manager ( Salesforce ) to lead and oversee the implementation, governance, and ongoing management of the Department's Salesforce Program. This role will be responsible for establishing the Salesforce ecosystem, leading multiple project workstreams, managing vendor relationships, developing governance processes, and ensuring alignment between business objectives and technology solutions. Job Title: Program Manager (Salesforce) Work Location: Hybrid | Columbus, OH The ideal candidate will have extensive experience managing large-scale Salesforce implementations, workflow automation initiatives, business process improvements, and complex IT projects across multiple stakeholders and vendors. Key Responsibilities Strategic Planning & Program Leadership Define and execute the overall Salesforce Program vision, strategy, and roadmap. Align Salesforce initiatives with organizational goals, priorities, and business objectives. Lead cross-functional teams in planning, execution, and delivery of Salesforce projects. Establish governance frameworks, policies, and best practices for the Salesforce Program. Drive organizational adoption and continuous improvement initiatives. Program & Project Oversight Manage the full lifecycle of Salesforce-related projects and application modernization efforts. Oversee project schedules, budgets, resources, deliverables, and dependencies. Monitor program performance and ensure successful delivery of multiple concurrent projects. Develop and maintain program roadmaps, work plans, and implementation schedules. Ensure compliance with governance, risk management, and quality standards. Serve as the primary liaison between business stakeholders, executive leadership, technical teams, and vendors. Facilitate requirements gathering, prioritization, and business alignment activities. Manage vendor relationships and coordinate activities across multiple implementation partners. Provide regular program updates, status reports, risk assessments, and executive presentations. Lead stakeholder meetings, steering committees, and governance reviews. Business Process Improvement & Workflow Automation Analyze existing business processes and identify automation opportunities. Lead workflow automation initiatives using Salesforce technologies and related platforms. Recommend improvements that increase efficiency, reduce manual effort, and improve service delivery. Support business process reengineering efforts across departments and programs. Drive adoption of CRM best practices, data quality standards, and user engagement strategies. Technical Oversight Collaborate with Salesforce administrators, developers, architects, and business analysts to deliver scalable solutions. Oversee Salesforce Org setup, application modernization efforts, and platform enhancements. Ensure platform scalability, security, performance, and maintainability. Coordinate integrations between Salesforce and enterprise systems. Review technical approaches and ensure alignment with business requirements. Change Management & Training Lead organizational change management activities supporting Salesforce adoption. Develop communication, training, and user enablement strategies. Coordinate onboarding and training efforts for end users and stakeholders. Support successful deployment and transition of Salesforce solutions. Reporting & Analytics Define and monitor key performance indicators (KPIs) and program success metrics. Develop executive dashboards, status reports, and program performance reporting. Provide insights and recommendations based on program analytics and stakeholder feedback. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field; equivalent technical study will be considered. 7+ years of IT project management experience with a proven record of successful project delivery. 5+ years of business process analysis experience. 3+ years of workflow automation experience. 3+ years of Salesforce experience. Strong knowledge of project management methodologies, systems development lifecycle (SDLC), and organizational change management. Experience leading complex software development, implementation, or modernization projects. Experience identifying and mitigating project risks and issues. Strong documentation, presentation, organizational, and planning skills. Proficiency with Microsoft Office Suite, including Visio, Word, Excel, PowerPoint, and Outlook. Excellent verbal, written, interpersonal, and stakeholder management skills. Excellent analytical, problem-solving, and decision-making abilities. Preferred Qualifications Experience leading large-scale Salesforce implementations. Project Management Professional (PMP) certification. Experience leading enterprise workflow automation initiatives. Public sector or government experience. Experience managing Salesforce governance programs and enterprise CRM transformations. Additional Information The Program Manager will oversee the setup and implementation of the Ohio Department of Children and Youth Salesforce Program. The role requires coordination across multiple vendors, internal technical teams, executive leadership, and business subject matter experts. The selected candidate will be responsible for program governance, risk management, vendor oversight, roadmap development, stakeholder communications, and successful delivery of Salesforce initiatives across the organization. #J-18808-Ljbffr eBusiness Solutions Inc.