Warehouse Operations Specialist (20018)

Position Purpose

Plan and Coordinate the logistics services, storage and/or distribution operations within the PGL organization or the activities of external organizations that are engaged with PGL in storing or distributing materials or products.

Tasks

• Pack, re-pack, unload, and position product/goods in or around transportation vehicles.
• Carry needed tools or supplies from storage or trucks and return them after use.
• Attach identifying tags to containers or mark them with identifying information.
• Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
• Record numbers of units handled or moved, using operational documents.
• Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
• Sort, record & organize cargo/customer goods before loading and unloading or situating for storage.
• Confer with customers by telephone, email or in person to provide information about products or services related to their contracted offerings, take or enter orders and obtain details regarding inventory or storage.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Work Activities

• Handling and Moving Objects
• Inspecting Equipment, Structures, or Material
• Repairing and Maintaining Mechanical Equipment
• Training and Teaching Others
• Evaluating Information to Determine Compliance with Standards
• Organizing, Planning, and Prioritizing Work
• Performing General Physical Activities
• Communicating with Supervisors, Peers, or Subordinates
• Communicating with Persons outside Organization
• Identifying Objects, Actions, and Events
• Processing Information
• Monitor Processes, Materials, or Surroundings
• Getting Information
• Interacting with Computers and computer software/programs
• Repair specialized rigging
• Measure, weigh, or count products or materials
• Signal directions or warnings to coworkers
• Use two-way radio or mobile phone
• Perform safety inspections of wok area(s)
• Clean rooms or work areas
• Sort materials or products
• Move or fit heavy objects
• Maintain safe work environment
• Package goods for shipment or storage
• Read technical drawings
• Clean equipment or machinery
• Operate packaging or banding machine or equipment
• Use hand or power tools
• Load, unload, or stack materials, or products
• Wrap products
• Read work order, instructions, formulas, or processing charts

Education and Experience

Years of Experience: 0 - 1 years related experience

Education: High school diploma or equivalent and/or Industry related certification

Knowledge

Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management - Managing one's own time and the time of others.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination - Adjusting actions in relation to others' actions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Near Vision - The ability to see details at close range (within a few feet of the observer).

Speech Clarity - The ability to speak clearly so others can understand you.

Speech Recognition - The ability to identify and understand the speech of another person.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Tools

• Bar code labels
• Bar code reader equipment
• Barcode scanners
• Desktop computers
• Laptop computers
• Tablets (I-Pad, Galaxy...)
• Digital cameras
• Dollies
• Forklifts
• Lift trucks
  Hand trucks or accessories
• Pallet jacks

Technology

• Compliance software
• Electronic mail software
• Enterprise resource planning ERP software
• Manufacturing resource planning MRP software
• Customer resource management CRM software
• Logistics and supply chain software (CargoWise ediEnterprise)
• Spreadsheet software
• Microsoft Excel and other office applications