Customer Retention Specialist

Job Description

Job Description

Description:

Customer Retention Specialist - $750 Sign-On Bonus

Help Customers Stay. Protect Relationships. Drive Growth.

This isn't a typical customer service job. As a Customer Retention Specialist, you're the person Moxie customers reach when they have a problem, are weighing whether to cancel, or need someone who can actually do something about it. You own the save, turning tough conversations into win-win outcomes that keep customers loyal and earn you real commission. It's one of the most important roles at Moxie.

We're building a team of dependable, positive people who like helping customers and working together in a fast-growing company that values attitude, reliability, and effort. This is a stable, full-time role with benefits, paid training, and room to grow.

No pest control experience needed. Experience in retention, escalations, sales, collections, or account management is a strong plus.

Why People Apply Here

• $750 Sign-On Bonus (paid across 6 months)
• Paid training from day one
• Stable, full-time daytime schedule
• Full benefits package
• Opportunities to grow within the company
• Positive, team-oriented environment
• Leadership that values reliability and effort
• Fun office culture with team celebrations and incentives

• Talk with customers considering cancellation and find solutions that work for them
• Handle service agreement and account changes
• Re-engage previous customers and identify save opportunities
• Process payments and update accounts
• Build relationships that turn one-time customers into multi-year customers

Base pay is $20–$21/hour depending on experience. Commission earnings vary by individual performance and overall demand, our team has averaged $400–$1,000+/month per rep across recent quarters, with top performers earning $1,500–$1,700/month. Most full-time Customer Retention Specialists earn $50,000–$58,000 their first year, with strong performers earning more.

This job will be a great fit if you:

• Genuinely enjoy solving problems and finding win-win outcomes
• Can stay calm, warm, and professional with frustrated customers
• Are reliable, detail-oriented, and show up consistently
• Want a structured daytime schedule with rotating Saturdays
• Are comfortable working toward clear save-rate and retention goals
• Have strong communication and basic computer skills

This role may not be the best fit for someone who avoids difficult conversations, prefers fully scripted work without judgment calls, or isn't comfortable being measured on retention outcomes.

Schedule

Monday–Friday (Daytime)
Rotating Saturdays (with a weekday off)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Parental leave
• Referral program

*If you’re dependable, professional, and enjoy helping people solve problems, we’d love to meet you.

Apply today to join the Moxie team.

Moxie Pest Control is an Equal Opportunity Employer and participates in E-Verify.