Customer Service Specialist

Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play. Join a groundbreaking team at the forefront of Peer-Powered Support , empowering individuals on their journey through mental health and substance use challenges! Be part of something bigger-together, we can change lives and create lasting hope!

Position: Customer Service Specialist

Job Type: Full-Time / Non-Exempt

Shift Details: Sunday, Monday, Tuesday, and every other Wednesday | 7:00pm - 7:30am (required to work two 12-hour shifts per month).

Work Setting: Crisis - Recovery Response Center; Peoria, AZ
Salary/Hourly Wage: $17.50 - $18.50/hour

Summary of Job: The Customer Service Specialist position acts as the receptionist for the Program. The Customer Service Specialist is also responsible for providing routine clerical and administrative support with projects as needed.

Essential Duties and Responsibilities:

1. Guest Care & Advocacy:
   • Answers telephones and acts as receptionist for program, triages phones calls and gathers pertinent information from callers to accurately log the data elements of each and every call.
   • Performs functions necessary for the initial registration and inputs individual's data into computer.
2. Compliance & Risk Management:
   • Assists in the process of gathering data necessary to perform billing and audit functions as requested.
   • Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
   • Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
3. Cross Functional Collaboration:
   • Oversees the use, maintenance, and repair of office equipment.
   • Maintains petty cash.
4. Additional Duties:
   • Performs routine typing and other clerical tasks including organizing, filing, copying and faxing.
   • Maintains an organized office filing system that assures confidentiality of all documents.
   • Ensures the facility reception areas are neat and orderly at all times.
   • Assists in the ordering and stocking of office supplies as needed.
   • Performs other related duties as assigned.

Your well-being and success are our priority at RI-explore our benefits and discover how we invest in YOU every step of the way! As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, as well as access to mental health resources and wellness programs. We offer a strong retirement plan with company matching and generous paid time off to support work-life balance. In addition, we provide ongoing opportunities for professional development and training to help you advance in your career. We value the contributions of our team members and are dedicated to fostering a supportive, inclusive environment where you can thrive both personally and professionally.

Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

1. Education/Licenses:
   • High School Diploma or equivalent, Associate's Degree preferred.
2. Experience:
   • Minimum of one (1) year of clerical or office experience required.
3. Skills:
   • Excellent computer skills, including Microsoft Office Suite.
   • Effective communication both verbally and in writing.
   • Excellent interpersonal skills.
   • Excellent customer service skills.
   • Organizational skills and a high degree of accuracy.
   • Works cooperatively in a team environment.
   • Must be able to pass de-escalation training, as defined by state requirements.
4. Driving Requirements:
   • If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy.
   • If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.
5. Miscellaneous Requirement(s):
   • Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
   • Travel required based on business need.
   • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
   • We are a Second-Chance Employer
     • Must be able to pass a seven-year background check.
     • Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
     • Must be able to pass education verification check.
     • Must be able to obtain designated fingerprinting clearance in applicable states.
     • Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).

A Program Support Competency Checklist must be completed as part of the new hire onboarding process.

Physical Demands :

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.


Work Environment

May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.

ADDENDUM - Arizona


Education


Licensure


Certification


Misc. Requirement


Must be 21 years or older.

ADDENDUM - Louisiana


Education


Licensure


Certification


Misc. Requirement


Must be 24 years or older.

ADDENDUM - Washington


Education

Licensure

Certification


Additional specified state registration for Registered Agency Affiliated Counselor (AAC)


Misc. Requirement

Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected.

Recovery Innovations is a second chance employer and we evaluate all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed above may vary depending on the nature of your employment with Recovery Innovations.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Recovery Innovations compensation decisions are dependent on the facts and circumstances of each case.

Pay Range: $17.50 - $18.50 per hour