Security Operations Manager

Citadel Security USA is seeking a results-driven Field Service Manager to oversee security operations across multiple client accounts throughout the Denver metropolitan area. This leadership position is responsible for driving operational excellence, supporting field personnel, maintaining strong client partnerships, and ensuring consistent service delivery across assigned locations.
This opportunity is well-suited for an experienced leader who enjoys mentoring teams, solving operational challenges, and building strong relationships while managing a diverse portfolio of security accounts.

Position Information

• Location: Denver, CO 80238
• Employment Type: Full-Time
• Schedule: Wednesday to Monday | Multi-Shift Operations
• Compensation: Up to $30.00 per hour
• Requirement: Valid Driver's License and Capability of being an Armed Officer

Key Responsibilities

Operations Leadership

• Direct daily security operations across multiple client sites and service locations
• Provide leadership and support to Field Supervisors and Security Officers
• Conduct routine and unannounced site visits to evaluate service quality and operational effectiveness
• Monitor staffing coverage and adjust resources to meet operational demands
• Review incident activity, shift performance, and attendance trends
• Ensure compliance with company standards, post orders, and client expectations
• Assist with operational problem-solving and emergency response coordination when necessary

Client Relations

• Serve as a primary operational liaison for assigned accounts
• Build and maintain productive relationships with client representatives
• Conduct regular service reviews and operational follow-ups
• Address escalated concerns promptly and professionally
• Ensure contract requirements and service expectations are consistently achieved
• Identify opportunities to strengthen client satisfaction and retention

Team Development & Leadership

• Support recruiting, onboarding, and workforce placement initiatives
• Coach supervisors and officers to promote professional growth and accountability
• Reinforce operational procedures, training standards, and best practices
• Assist with performance evaluations and employee development plans
• Address performance concerns through documentation and corrective action processes
• Foster a culture centered on professionalism, communication, and teamwork

Compliance & Quality Assurance

• Conduct operational audits and quality-control inspections
• Verify adherence to company policies, client directives, and regulatory requirements
• Monitor workplace safety practices and reporting procedures
• Identify operational vulnerabilities and recommend corrective solutions
• Review reports, inspections, and documentation for accuracy and completeness
• Promote consistency across all assigned locations and teams

Administrative Oversight

• Review operational reports and supporting documentation
• Assist with scheduling, workforce planning, and payroll-related processes
• Monitor labor utilization, overtime trends, and staffing efficiency
• Maintain accountability for uniforms, equipment, and operational resources
• Utilize scheduling, reporting, and workforce management systems
• Prepare operational summaries and leadership reports as requested

Required Qualifications

• High School Diploma or GED required
• Valid Driver's License with an acceptable driving record
• Minimum three (3) years of experience in security operations, business operations, leadership, or management
• Demonstrated ability to lead teams and manage employee performance
• Strong organizational and decision-making skills
• Excellent written, verbal, and interpersonal communication abilities
• Ability to prioritize multiple responsibilities in a dynamic environment
• Proficiency with Microsoft Office and computer-based business systems
• Ability to travel between client locations throughout the Denver area

Additional Preferred Qualification

• Must be able to qualify for armed security certification; training and certification assistance may be provided if needed.

Preferred Experience

• Associate's Degree or higher in Business, Management, Criminal Justice, or a related field
• Experience managing multiple locations, contracts, or operational teams
• Previous leadership experience within the security industry or service-based operations
• Familiarity with workforce management and reporting platforms, including TrackTik
• Professional certifications related to security management, leadership, or operations

Core Skills

• Multi-site operations oversight
• Leadership and employee development
• Customer relationship management
• Workforce planning and resource allocation
• Operational troubleshooting
• Conflict resolution and employee coaching
• Compliance monitoring
• Quality assurance and process improvement
• Labor management and productivity analysis
• Professional communication and decision-making

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Frequent travel to client sites and operational locations
• Ability to conduct facility inspections and field evaluations
• Regular use of computers, mobile devices, and communication equipment
• Ability to occasionally lift or carry items weighing up to 25 pounds
• Ability to respond to operational matters outside standard business hours when needed

What We Offer

• Competitive hourly compensation
• Full-time leadership position with growth potential
• Diverse and engaging operational responsibilities
• Ongoing leadership training and professional development
• Supportive operations and executive leadership teams
• Advancement opportunities within a growing organization

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.