Retail Service Specialist

Compensation Pay Range: $11.13 - $20.00 per hour. Additional compensation may include annual, quarterly performance, premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met. Job Overview The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, store operations, and shift management when needed. Bilingual candidates are encouraged. Essential Job Functions Lead store team members in providing excellent customer service. Supervise customer service levels on the retail showroom, including team member execution on programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot. Ensure telephone is answered according to company policy. Process buy online/ship to store, hub and store‑to‑store transfers, DC add orders in a timely manner and contact customers upon shipment arrival. Handle special orders and outside purchases efficiently and according to procedure using electronic outside purchase order ledger. Process retail customer returns and exchanges, issue refunds accurately and stage returned merchandise correctly. Invoice all merchandise, including core charges and warranties, before it leaves the store. Communicate Zipline messages, Image Maker and merchandising tasks, delegating and completing as assigned. Ensure team members adhere to posted work schedule, obtain approved schedule changes, and clock in/out per policy. Perform all store opening/closing duties, including day end procedures, securing money/deposits, preparing bank deposits, securing security lights, locking doors, arming/disarming security alarms, and securing delivery vehicles. Perform all other duties as assigned. Skills, Education, Knowledge, Experience, Abilities Strong communication skills. Ability to obtain RSS Certification. Retail sales experience, preferably in auto parts. Knowledge of automotive systems and repair. ASE Certification desirable. Fluency in multiple languages; Spanish highly desired. Benefits Competitive wages. Paid Time Off. Stock Purchase Plan & 401k with employer contributions. Medical, Dental & Vision Insurance starting day one. Optional Flexible Spending Account (FSA). Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, service member status, disability, genetic information, or another protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation under the ADA. If you require a reasonable accommodation during the application or employment process, please contact the company. #J-18808-Ljbffr