IT Service Desk Technician - Student & Staff Support
Austin Community College
Austin Community College is seeking a Technician, Support Services to handle customer inquiries by phone, email, and web, determine prompt resolutions, and ensure satisfaction across ACC students, faculty, and staff. The role involves root-cause analysis, coordinating higher-level support, documenting procedures, and communicating downtimes and service changes. At ACC, remote access setup on Windows and Apple OS through VPN/Citrix is common, with a focus on reliable service delivery. #J-18808-Ljbffr Austin Community College
Vacancy posted 2 days ago
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