Support Analyst

The WPC Merchant Issues L1 Support Analyst plays a critical role in merchant performance and reliability by monitoring key metrics, identifying anomalies, and coordinating timely resolutions. This position supports day-to-day merchant issue workflows , starting with anomaly detection , escalating when appropriate and ensuring consistent communication across internal teams. Key Responsibilities Monitor internal dashboards and tools for system anomalies or metric drops Investigate anomalies by reviewing available data and cross-referencing key systems Coordinate with internal stakeholders to gather additional context and propose next steps Use predefined templates and guidance to communicate issues and drive resolution Maintain documentation of anomalies, findings, and outcomes in designated platforms Technical Skills & Tools Strong proficiency with macOS is required — candidates must be comfortable navigating and working within a Mac-native environment Comfortable working with macOS native apps (e.g., Numbers, Safari) Ability to navigate multiple systems in a fast-paced environment Familiarity with data visualization tools like Tableau Basic understanding of CRM platforms Seniority level Associate Employment type Full-time Job function Information Technology Industries Retail #J-18808-Ljbffr