HVAC Service Technician (Watertown)

At Cardinal Heating, Cooling, Plumbing & Electric, great companies are built by great people. For more than 40 years, Cardinal has served Southern Wisconsin while building a people-first culture where employees feel valued, supported, and empowered to grow. We invest in our team through training, development, and real opportunities for advancement, with a strong focus on promoting from within. With competitive benefits, a collaborative environment, and an exciting growth trajectory, Cardinal is a place where talented people can build a meaningful career and grow alongside a company that’s going places. At Cardinal, we dont just fix heating and cooling systems: we take care of people. We're looking for an experienced HVAC Service Technician who wants to be part of a team that values craftsmanship, supports each other, and shows up every day ready to make a difference in our customers’ homes. BENEFITS Incentive Pay + Hourly Base Pay! Medical Insurance: Health: 50% of the premium is covered by Cardinal Dental: 50% of the premium is covered by Cardinal Life insurance: $10,000 is covered by Cardinal 401K with a 4% Company Match Uniform allowance Paid Continuing Education Paid Holidays and PTO Fully stocked truck and fuel card Phone reimbursement New technology, including iPad & access to integrated software Fun company-wide events for you and your family RESPONSIBILITIES Troubleshoot, diagnose, and repair residential HVAC systems. Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment. Navigate crawlspaces and attics as needed. Educate customers and provide repair and replacement options. Present financing and maintenance plan options. Ensure systems are operating safely and efficiently. Meet and exceed service and revenue goals. Deliver an exceptional customer experience that builds trust and generates referrals. Partner with customer service and dispatch teams to ensure success. Maintain a clean, organized truck and job site. Participate in training, meetings, and company events. Mentor and train apprentices. Complete invoices, timecards, and documentation accurately and on time. Maintain a clean and professional appearance Keep your truck inventory up to date and properly complete paperwork QUALIFICATIONS 3+ years of Residential HVAC Service Experience Required. Valid Driver's License and able to pass an MVR. Availability for on-call rotation (No on call shifts schedules available) Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting. EPA Certification preferred. Knowledge of local HVAC codes and industry best practices. Experience performing repairs, maintenance, and customer-facing service work. Commitment to continuous learning and development Clean driving record. Excellent verbal and written communication skills. High integrity and exceptional customer service skills. OUR CORE VALUES Teamwork : Support the growth & development of team members to achieve personal & professional success Forward Thinking : Continuously educating ourselves to exceed the industry standard Customer First : Going the extra mile to exceed expectations Do What's Right : Uphold the highest standards of honesty & integrity Committed to Excellence : Focused on results & value high performance Ready to build your skills and advance your career with a team that values its people and customers? Visit cardinalhvac.com/careers to learn more. Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer. #J-18808-Ljbffr Cardinal Heating, Cooling, Plumbing, & Electric