Technical Communicator - Power Systems

Technical Communicator – Power SystemsH.O. Penn Machinery is hiring immediately for a Technical Communicator in the Power Systems department. This position can be based from any of our branches: Poughkeepsie, NY; Bloomingburg, NY; Bronx, NY; Medford, NY; Holtsville, NY; Newington, CT.Pay: $90,000-$115,000/year Bonus Potential: 15%Benefits:Medical/dental/vision insurance401(k) with company matchHolidays & competitive PTOCompany provided laptop, cell phone, & vehicleKey Qualifications:Minimum 5 years of experience in Electric Power Generation (EPG), diesel engine, or power systems service and troubleshooting.Advanced knowledge of Caterpillar engines, generators, controls, and related EPG products.Proficiency with Caterpillar diagnostic and service tools, including CAT ET, SIS, and other technical software applications.Strong troubleshooting and problem-solving skills with the ability to diagnose complex equipment issues and develop proactive solutions.Excellent verbal and written communication skills, with the ability to effectively communicate technical information to technicians, customers, management, Caterpillar, and vendors.Experience developing and delivering technical training, including product, safety, and diagnostic software training.Ability to build collaborative relationships across departments and serve as a technical liaison between field personnel, management, OEM representatives, and vendors.Responsibilities:Provide technical assistance to support technicians, supervisors, and managers to help troubleshoot EPG (Electric Power Generation) problems with pro-active resolutionsEffectively track, document and communicate product problems and resolutionsWork with technicians, supervisors, and managers to troubleshoot product problemsAct as a liaison between technicians, supervisors, managers, Caterpillar factory and other vendor personnelProvide backup to other Technical Communicators, as neededProvide technical assistance with EPG (Electric Power Generation) processes and projects that contributes to growth and developmentDevelop close working relationship with Power Systems groups (Technicians, New Sales, Product Support Sales Reps, Rental) to provide technical assistance in support of initiativesProvide technical assistance with special projectsAssist with the communication of training/tooling needsAssist with parts stocking on new enginesAssist with new product introductionsEffectively improve the performance of both our internal and external technical customer by providing trainingConduct CAT ET, SIS and other technical related software trainingConduct product safety trainingConduct EPG NPI's and other product trainingsA culture that focuses on safety and safe work habits.Be an active part in the continuous improvement of H.O. Penn’s safety cultureTimely completion of any required safety training for self (including all direct/indirect reports)Adherence to all Environmental, Health, and Safety PoliciesUnderstand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by taskPhysical Requirements:Standing and/or sitting for prolonged periods of timeHand coordination (typing and writing)Occasional forward bending and reachingOccasional walking and climbing stairsCarrying (up to 20lbs.)Reasonable accommodations made as needed.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.