Support Specialist, Analyst, and Senior

Support Specialist, Analyst, and Senior

Empirical is looking to hire motivated Support Specialists, Support Analysts, and Senior Support Analysts to join our growing team!

Support Specialist supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, and communications.

Job Requirements

• Bachelor's or Graduate's Degree in business or computer science, or equivalent experience.
• Comfortable gathering and disseminating information.
• Computer literacy and attention to detail.
• Can interface with a variety of personalities and rank-and-file employees.
• Dedicated to problem-solving and process analysis.
• Demonstrated leadership skills and able to work in a group or alone.
• Ability to complete a background investigation and credit check, as well as being able to obtain a security clearance.
• U.S. Citizenship is contractually required.

Support Analyst supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, communications, technical writing, basic programming, training development, and delivery.

Job Requirements

• Bachelor's or Graduate's Degree in business or computer science, or equivalent experience.
• A minimum of 1 year of experience in technical support, customer service, customer training, or account management
• Comfortable gathering and disseminating information.
• Computer literacy and attention to detail.
• Can interface with a variety of personalities and rank-and-file employees.
• Dedicated to problem-solving and process analysis.
• Demonstrated leadership skills and able to work in a group or alone
• Ability to complete a background investigation and credit check, as well as being able to obtain a security clearance.
• U.S. Citizenship is contractually required.

Support Senior Analyst supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, communications, technical writing, basic programming, training development and delivery, and foreign language translation.

Job Requirements

• Bachelor's or Graduate's Degree in business or computer science, or equivalent experience.
• A minimum of 2 years of experience in technical support, customer service, customer training, or account management
• Experience with documentation, presentation tools, and project management tools
• Comfortable gathering and disseminating information.
• Computer literacy and attention to detail.
• Can interface with a variety of personalities and rank-and-file employees.
• Excellent organization, problem-solving, and team leadership skills are required to develop and implement efficient work processes
• Ability to complete a background investigation and credit check, as well as being able to obtain a security clearance.
• U.S. Citizenship is contractually required.

Benefits

Our corporate culture is designed to cultivate leadership and diversity and encourages the highest achievements at all levels of our organization. Employees are the key to our business growth and success. We reward employees for continuing advancement, demonstrated accomplishments, and innovative achievements.

Empirical is committed to retaining talented, dedicated employees and values the unique skills and talents everyone brings to our organization.

We know that a competitive salary is only one component of a positive employment experience. Empirical recognizes that overall job satisfaction is achieved through financial compensation, a healthy working environment, and advancement opportunities.

Empirical's competitive benefits package provides our employees with a wide variety of coverages and benefits:

• Competitive compensation
• Bonus Program for outstanding achievements, accomplishments, and performance towards the company's goals and objectives, as well as obtaining certifications.
• Additional compensation opportunities, including employee referrals and business development bonuses.
• Paid time off 10 paid holidays and vacation / personal/sick day PTO
• Competitive benefits, including health, dental, and vision.
• Life and disability Insurance
• Matching 401k Retirement Plan
• Reimbursement for certification exams and CPE, other education opportunities, and professional association membership dues

Empirical Corporation is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law. If you are a candidate in need of assistance or accommodation in the application process, please contact Human Resources. Please be advised that this contact information is for accommodation requests only and cannot be used to inquire.