Patient Admin Specialist (PAS)

Job Description

Job Description

We are looking for a Patient Admin Specialist (PAS) to support front-office operations in an outpatient clinic in Redwood City, California. This Long-term Contract position focuses on delivering a smooth patient experience through registration, appointment coordination, surgery scheduling support, and day-to-day administrative assistance. The ideal candidate is organized, service-focused, and comfortable managing multiple priorities while communicating effectively with patients, providers, and internal teams.

Responsibilities:
• Welcome patients at the front desk, manage check-in and check-out activities, and address routine questions related to appointments, payments, and scheduling.
• Coordinate new patient intake and assist with arranging appointments and surgical visits based on provider availability and clinic guidelines.
• Communicate with physicians and clinic staff to align scheduling needs and help address time-sensitive patient situations appropriately.
• Support patient and provider interactions by using approved reference materials, office tools, and established administrative procedures.
• Respond to non-clinical inquiries received through phone messages or CRM systems, and route complex matters to the appropriate team when needed.
• Maintain accurate clinic records by updating databases, processing internal documentation, and organizing patient-related administrative forms.
• Handle incoming and outgoing office correspondence, including fax distribution, mail processing, and filing of clinic-specific documents.
• Contribute to daily clinic efficiency by meeting service expectations and completing administrative duties in a timely and thorough manner.• High school diploma or equivalent education is required.
• Familiarity with medical terminology and its use in a patient registration or clinical office setting.
• Proficiency with computer applications, Windows-based office software, and systems used for scheduling, documentation, and patient administration.
• Ability to communicate clearly and professionally in both verbal and written formats.
• Strong customer service skills with the ability to resolve issues and manage several tasks at the same time.
• Comfortable adapting communication style to match the needs and understanding of patients, providers, and coworkers.
• Ability to remain composed and effective in fast-paced or stressful situations.
• Experience supporting front-desk processes such as appointment scheduling, payment handling, records management, or message routing is preferred.