Accounts Receivable Specialist

Job Description Job Description Johns Plumbing, Heating & Air Conditioning, Inc. is a dynamic and growing organization that has been serving the Triad area since 1974. What started as a small operation has transformed into the largest locally owned service provider for plumbing, heating, air conditioning, and water purification. With a commitment to customer service and a fleet of over 30 trucks operating 24/7, we ensure fast and efficient solutions for all our clients' needs. We are seeking a motivated and detail-oriented Administrative Assistant to join our team and support our daily operations. Position: Accounts Receivable Specialist Duties and responsibilities : The primary responsibilities of this role include managing receivable accounts, communicating with customers to solicit payments, and maintaining accurate records of collection activities. Key Responsibilities – Residential Customer Base: Process and post payments received from customers. Process weekly cash deposits. Be the first point of contact for customer call in payments, inquiries, and disputes on account related issues. Identify and contact customers with delinquent accounts through mail, telephone, or email to request payment. Prepare and send monthly statements to customers, and initiate credit hold status for accounts that remain unpaid. Maintain comprehensive records of collection efforts and account statuses. Work with the legal team to complete, file, and manage court documents related to delinquent accounts, including necessary liens for projects. Negotiate financial arrangements with customers as authorized. Oversee authorized payment schedules and arrangements made with customers (formal payment plan agreements). Handle sensitive customer information, including credit cards and other payment details, with confidentiality and care. Ensure compliance with current aging percentage goals established by management This position will require the following skills: Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software. Ability to multitask and prioritize tasks effectively. Strong customer service orientation. Ability to work independently and as part of a team. Benefits: 401k Plan Paid Health Insurance Paid Vacation 8 Paid Holidays Maternity and Paternity Leave #J-18808-Ljbffr