HVAC Service Technician

Job Description

Job Description

American Plumbing Heating and Air - Sanford Florida

HVAC SERVICE TECH

Join our busy HVAC Team!

Schedule: Friday - Saturday - Sunday - Monday - This will be a 4 day work week - 4 - 10 hour days to cover our busy weekend shifts

Our Performance Pay Plan is extremely competitive in the industry! Our Managers can tell you more!
Pay: $22.00 - $35.00 + hourly plus performance incentives - Based on experience!

Top Performers have great earnings potential with our Pay Plan!
Top Performers can earn between $50,000 - $100,000 + based on their Performance!

Experience with Residential Customers? Ever used SERVICE TITAN? We REALLY want to talk to YOU!

About American Plumbing Heating and Air

Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction.

Using the Golden Rule as our compass; every action we take will be focused on our customers satisfaction. Our goal is to provide each customer with the highest level of Workmanship, Integrity and Trustworthy Solutions for their home. We cannot succeed in our mission without our customers and their trust in us.

Why join our team?

• Competitive Pay
• Weekly Paycheck
• Performance Bonus Opportunities
• Company-Provided Vehicle & Fuel Card
• Free Uniforms
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program

What You’ll Do:

• Diagnose, repair, and maintain residential and light commercial HVAC systems while delivering an exceptional customer experience
• Educate homeowners on the condition of their heating and cooling systems, clearly explaining findings, repair options, and recommended solutions
• Build trust with customers by providing honest recommendations that help improve comfort, efficiency, reliability, and system longevity
• Perform system inspections, troubleshooting, and preventive maintenance to identify current and potential issues before they become costly repairs
• Install and service HVAC equipment, including furnaces, air conditioners, heat pumps, thermostats, controls, and related components
• Communicate professionally with customers throughout the service call, answering questions and ensuring they understand the work being performed
• Accurately document inspections, repairs, materials used, and recommendations in company systems and invoices
• Partner closely with dispatch and support teams to provide a seamless customer experience and efficient scheduling
• Maintain a clean, organized, and fully stocked company vehicle and work area
• Follow all safety procedures, company standards, and industry best practices
• Stay current on HVAC technology, products, and service techniques through ongoing training and development
• Deliver a five-star customer experience by helping homeowners make informed decisions about their home's comfort systems
• Perform other duties as assigned

What We Are Looking For:

• EPA preferred
• Minimum 2 years of residential or light commercial HVAC experience preferred
• Strong diagnostic skills and mechanical aptitude
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Valid driver’s license with a clean driving record
• High school diploma or equivalent (technical school a plus)

ESSENTIAL JOB FUNCTIONS:

• Maintain communication with dispatch, your manager, parts and installation teams
• Keep your company truck clean, inside and out
• Keep your truck inventory up to date
• Properly complete paperwork
• Join the on-call rotation
• Maintain a clean and professional appearance
• Have and maintain a clean driving record
• Participate in training allowing you to grow and develop as a professional
• Have or be willing to get the proper certifications (We can help you with this)
• Ensure safety best practices are followed in the field.
• Other duties as assigned.

QUALIFICATIONS/ABILITIES:

• At least one year of experience in residential HVAC service or installation, preferred
• Must have knowledge of the phases of residential HVAC.
• Learn & be compliant with all standards & practices for data recording & reporting on invoices
• Troubleshooting & diagnosing and explaining all problems and options to clients
• Apply knowledge to perform thorough and accurate HVAC inspections and communicate findings with clients
• Must comply with all safety regulations and processes
• Ability to deal effectively with customers and solve technical problems by using experience and personal influence to provide resolution
• Excellent customer service skills

REQUIRED:

• High School Diploma or equivalent required
• Clean driving record

PREFERRED:

• Experience in the trades: HVAC, plumbing, electrical
• Experience with Service Titan

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Exterior customer environment
• Must be able to lift ~50lbs

May also be considered a Senior Technician

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Equal Employment Opportunity / EOE