Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Engagement Management Lead

$192.8k - $241k

Scale AI

Scale's Generative AI business is continuing to see tremendous growth and expansion. Engagement Managers (EMs) are the combination of externally customer-facing and internally operationally driven. In this role, you will operate at the center of Scale's most strategic customer relationships, serving as both a trusted operator and thought partner to the world's leading AI research teams. You are the frontline of Scale’s contact with our Gen AI customers, working with and being an advocate for customer data leaders and engineering/operations teams. You have a strong interest in how high-quality data can positively influence Gen AI models. You work towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver. The ideal candidate builds deep relationships with researchers and customer leads, navigates difficult conversations with confidence, and has a track record of earning new work through the quality of their execution and relationships. They are naturally empathetic and excel at building long‑term relationships through diligent problem solving and thoughtful, strategic discussions. You will: Own a portfolio of complex, strategic projects with full accountability for delivery, quality, customer sentiment, and commercial outcomes Build and maintain deep, trust‑based relationships with customer researchers and leads, serving as a thought partner throughout the project lifecycle Navigate difficult customer conversations around pricing, quality, and delivery expectations with confidence and clarity Identify and develop expansion opportunities through close customer engagement and a strong track record of execution Ideally you'd have: 5+ years of work experience, with experience in consulting or as a technical product or program management role A proven track record in B2B client‑facing roles, including building and expanding relationships and navigating complex customer dynamics Ability to understand the ML training lifecycle and discuss use cases meaningfully with technical customers A technical background (education or professional experience with CS, Engineering, Economics, Statistics, or another STEM field) Nice to haves: Graduate degree (PhD, MS) or research experience in a STEM field Experience at a frontier lab or company developing foundational models, or in a technical role at a high‑growth AI company Hands‑on technical experience working with data or AI/ML models, whether through engineering, research, or a technical product role Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job‑related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity‑based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Base salary range for this full‑time position in the locations of San Francisco, New York, Seattle is:

$192,800 - $241,000 USD

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at View email address on click.appcast.io. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision. We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information. #J-18808-Ljbffr Scale AI

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Engagement Management Lead in San Francisco, CA vacancy
  • $192.8k - $241k

     ...is one of the most important transitions of our time, and the frontier AI labs driving it depend on Scale to do it. As an Engagement Management Lead on Scale's Generative AI team, you'll operate at the center of our most strategic frontier-lab relationships — serving as... 
    Suggested
    Full time
    Shift work

    Scale AI

    San Francisco, CA
    1 day ago
  • $160k - $200k

     ...looking for a dynamic, entrepreneurial, and results-driven Cloud Engagement Lead to join EPAM's rapidly growing Microsoft Business Group. In this senior leadership revenue-owning role, you will manage the Microsoft business within your assigned unit. This involves close... 
    Suggested
    Contract work
    Temporary work
    H1b
    Remote work
    Flexible hours

    EPAM Systems Inc

    San Francisco, CA
    3 days ago
  • $225k - $240k

    A global management consulting firm is seeking an Engagement Manager in San Francisco to lead due diligence and post-transaction engagements for private equity funds. The role requires a strong background in commercial due diligence and strategic problem-solving. Candidates... 
    Suggested

    Oliver Wyman

    San Francisco, CA
    4 days ago
  • The San Francisco Conservatory of Music seeks a Hire SFCM Manager to oversee musician contracting for student and alumni performers and expand engagement services. The role is relationship-driven and entrepreneurial, based in San Francisco, and collaborates across departments... 
    Suggested

    San Francisco Conservatory of Music

    San Francisco, CA
    3 days ago
  •  ...ingrained in our DNA. Overview We are looking for a Senior Engagement Lead - Technology with a strong understanding of the pharmaceutical...  ...data-driven insights. Responsibilities End-to-End Data Management Solutions: Lead end-to-end data management solution projects... 
    Suggested

    ProcDNA

    San Francisco, CA
    19 hours ago
  • talentpluto is seeking an Engagement Manager in San Francisco, CA. In this role, you will have commercial responsibility for acquiring high-priority accounts while the delivery is handled by the broader team. The ideal candidate will have experience in engagement management... 

    talentpluto

    San Francisco, CA
    3 days ago
  • EliseAI is seeking an AI Engagement Manager to lead strategic relationships with complex customers in San Francisco. You’ll harness AI to transform businesses, guiding clients through product launches and adoption of new capabilities, shaping best practices for success... 

    EliseAI

    San Francisco, CA
    4 days ago
  •  ...members community rooted in Silicon Valley, seeks a Membership Communications Manager to craft stories across email, social and web and work with leadership to drive membership growth, engagement and retention. You will manage the content calendar, editorial content, and... 
    Weekend work
    Afternoon shift

    SHACK15

    San Francisco, CA
    4 days ago
  •  ...-edge research-it demands deep, ongoing engagement with the policymakers, communities, and...  ...expand opportunity. The Global Affairs team leads this engagement. We cultivate authentic,...  .... Demonstrated success cultivating and managing relationships across sectors-community,... 
    Local area

    OpenAI

    San Francisco, CA
    2 days ago
  •  ...remote, full‑time External Affairs/Partnerships professional to manage and grow our collaborations with schools, research institutions...  ...events, communications, and project timelines, ensuring engagement activities are well documented and impactful. The role emphasizes... 
    Remote job
    Full time

    aiEDU

    San Francisco, CA
    4 days ago
  • Kinema Fitness Inc. is looking for a Full-Time General Manager to oversee a corporate gym in Downtown San Francisco. This role focuses on member engagement, customer service, and wellness programs to achieve fitness results. The ideal candidate will have strong leadership... 
    Full time

    Kinema Fitness Inc

    San Francisco, CA
    4 days ago
  • OpenAI is seeking an Engagement and Outreach Lead to build trusted, long-term relationships with third-party organizations, civic leaders, and mission-aligned networks that help ensure AI benefits everyone. You will help shape engagement strategies across education, workforce... 

    OpenAI

    San Francisco, CA
    2 days ago
  • Cypress HCM is seeking an organized Engagement PMM Program Manager for a contract role that supports the Acrobat Product Marketing team. The position is remote with occasional onsite visits and runs from 7/27/2026 to 2/1/2027, working within a fast-paced environment to... 
    Remote job
    Contract work

    Cypress HCM

    San Francisco, CA
    2 days ago
  • A pioneering AI firm in San Francisco is seeking an Agent Engagement Manager who will own end-to-end customer implementations and drive adoption of AI workflows. The role requires strong project management skills and the ability to navigate customer challenges effectively... 

    FurtherAI Inc

    San Francisco, CA
    3 days ago
  • $200k - $320k

    Crossing Hurdles in San Francisco is seeking an AI Engagement Manager to lead client engagements, focusing on AI deployments and stakeholder management. In this role, you will manage client accounts, supervise junior consultants, and scope AI implementations in a fast-... 

    Crossing Hurdles

    San Francisco, CA
    4 days ago
  • ProcDNA in San Francisco is seeking an Engagement Lead - Analytics to drive data-driven strategies for pharma clients. You will lead analytics initiatives, build tools, and mentor teams while shaping our commercial analytics offerings. You will partner with client leadership... 

    Procdna

    San Francisco, CA
    2 days ago
  • Runbook AI, Inc. is hiring an Engagement Manager to own enterprise deal cycles from discovery through signature. You will partner with product, engineering, and GTM to translate customer needs into actionable AI-driven workflows, shaping the playbook for future EMs and... 

    Runbook AI, Inc.

    San Francisco, CA
    19 hours ago
  • $80k - $115k

     ...ideas that resonate globally and spark engagement across YouTube, LinkedIn, Instagram, and...  ...design teams to bring them to life, and lead campaigns that make Sofar's mission tangible...  ...audiences. Own the relationship management that keeps these partnerships productive... 
    Work at office
    Remote work
    Visa sponsorship

    Sofar Ocean

    San Francisco, CA
    19 hours ago
  •  ...journey towards that vision. Role Overview At Binti, the Project Management team leads the end-to-end delivery of our software with public sector...  ..., and proactively resolving risks or misalignment Engage effectively across all levels of agency partners, from frontline... 
    Work at office
    Flexible hours

    Binti

    San Francisco, CA
    4 days ago
  • ProcDNA is seeking a Senior Engagement Lead - Technology with deep pharma dataset experience to drive data-driven business outcomes for...  ...in the pharmaceutical sector. You will lead end-to-end data management projects, integrating diverse data sources and delivering compelling... 

    ProcDNA

    San Francisco, CA
    19 hours ago
  • Trinity Partners, LLC based in San Francisco is seeking an Engagement Manager to lead collaborations in Evidence, Value, Access, and Pricing (EVAP) project engagements. In this role, you will serve as the primary client contact, lead project teams, and ensure high-quality... 

    Trinity Partners, LLC

    San Francisco, CA
    4 days ago
  • Nashville Public Radio is looking for a Program & Platform Engagement Associate to design and scale systems for NightDragon. This cross-functional role involves managing platform operations, program management, and community engagement. The successful candidate will help... 

    Nashville Public Radio

    San Francisco, CA
    1 day ago
  • Render is seeking a Workplace Experience Manager to oversee daily operations in their San Francisco office. This role involves creating...  ..., managing relationships with vendors, and ensuring an engaging employee experience. The ideal candidate should have 3-5 years... 
    Work at office

    Render

    San Francisco, CA
    19 hours ago
  •  ...epic growth journey? What we are looking for We are seeking a Engagement Lead - Analytics to join our team. You are someone with a strong...  ...challenges. In this role, you will help clients drive performance, manage risk, and develop practical, data-driven strategies that... 

    Procdna

    San Francisco, CA
    2 days ago
  •  ...shaping the future with brilliant minds. Ready to join our epic growth journey? What we are looking for We are seeking an Engagement Lead-Analytics to manage end-to-end incentive compensation processes, drive operational excellence, and enhance client collaboration. This... 

    ProcDNA

    San Francisco, CA
    3 days ago
  • Google is seeking an Engagement Manager to create an excellent end-to-end experience for Google’s top Ads clients, responsible for gTech service delivery, product-aligned growth plans, and enabling Sales objectives. The role acts as a bridge between Google Ads and Client... 

    Google Inc.

    San Francisco, CA
    2 days ago
  •  ...streaming service, bringing together communities around gaming, entertainment, music, and more. As a Program Manager on the PEP team, you’ll drive employee engagement initiatives across the lifecycle and report to the Head of People Engagement & Performance. You will own... 

    Twitch

    San Francisco, CA
    4 days ago
  • Scale AI, Inc. is seeking a Head of Engagement Management to own account management and growth strategy for Scale''s GenAI customers. You will lead a team of Engagement Managers and serve as the operational thought partner to top AI research teams, driving retention and... 

    Scale AI, Inc.

    San Francisco, CA
    3 days ago
  • DataRobot is seeking an experienced Forward Deployed Engagement Manager in San Francisco, California. This high-impact role requires leading the delivery of advanced AI projects, bridging business and technology to ensure success. Ideal candidates will have over 7 years... 
    Flexible hours

    DataRobot

    San Francisco, CA
    4 days ago
  • A leading fintech company in San Francisco is seeking an Engagement Lead to drive AI solutions within major U.S. banks. In this role, you will manage client relationships, oversee the deployment of cutting-edge loan origination platforms, and collaborate cross-functionally... 

    Casca

    San Francisco, CA
    19 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Engagement Management Lead. Be the first to apply!