Transfer Center Specialist

Transfer Center Specialist

Regional West Medical Center is seeking a detail-oriented and highly organized Transfer Center Specialist to support patient flow through efficient coordination of interfacility transfers. This role serves as the central communication hub between referring providers, transport teams, and hospital departments, ensuring safe, timely, and seamless patient movement.

A Day in the Life of

Your day starts the moment you log inphones, alerts, and requests are already coming in. As the central hub for patient movement, you quickly begin coordinating incoming and outgoing transfer requests, ensuring every detail is captured and routed efficiently.

Throughout the day, you're in constant communication with transport teams, including ground EMS and air medical services. You track locations, provide updates, and ensure everyone stays informed as patient needs evolve. At the same time, you're working behind the scenes to secure and communicate bed assignments, making sure the receiving team is prepared when the patient arrives.

Between calls, you carefully document each transfer interaction in the EHR and transfer systems, maintaining accurate, real-time records that support continuity of care and regulatory compliance.

In critical moments, especially with air transport, you may also review and communicate weather conditions, helping ensure safe travel for both patients and transport crews.

By the end of your shift, you've handled dozens of moving pieceseach call, each coordination, each decision contributing to timely care for patients who need it most. And while you may not always see the patients face-to-face, your impact is felt in every safe, successful transfer.

Qualifications

Education

• High school diploma or equivalent required
• Preferred: EMT, LPN, or RN education or certification
• IAMTCS certification preferred

Experience

• At least 2 years of healthcare experience preferred
• Familiarity with medical terminology and hospital workflows
• Experience with phone, radio, or dispatch communication systems preferred
• Experience with emergency procedures, navigation systems, or aviation support is a plus

Skills

• Excellent communication and multitasking abilities
• Strong organizational and problem-solving skills
• Ability to remain calm and prioritize in high-pressure situations
• Proficiency with electronic health records (EHR) and computer systems

Work Environment & Expectations

• Fast-paced, high-stress healthcare environment
• Requires strong critical thinking and rapid decision-making
• Must be able to manage multiple communication channels simultaneously
• Availability for variable shifts, including evenings, weekends, holidays, and overtime

Why Regional West?

• Make a meaningful impact on the patient experience
• Opportunity for growth
• Competitive compensation and benefits package

A conditional job offer is contingent upon successfully passing a pre-employment drug test and background checks. A Physical Capacity Profile may be required for some positions.