Patient Service Representative 1

Job Description

Job Description

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:

• Community Health Services: WIC, Commodity Supplemental Food, Foster Grandparents, Head Start, and Child Development Center.

• Clinical Health Services: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services.

• Supportive Health Services: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs.

OUR PROMISE: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

VISION

Communities where everyone has an opportunity for a successful life.

MISSION

The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.

KEY BELIEFS

• Integrity—We treat all people with dignity and respect.

• Compassion—We believe working compassionately with people enriches all.

• Inclusion—We are inclusive and advocate for diversity.

• Collaboration—We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.

• Innovation—We embrace opportunities to learn, grow and make wise choices.

COMPETITIVE BENEFITS PACKAGE:

● Health ● Dental ● Vision ● Health Savings Account (HSA) ● Flex Plan ● 401k ● Basic and Voluntary Life Insurance ● Eleven Paid Holidays ● PTO ● Extended Illness (EIB) ● Employee Assistance Program ● Aflac ● Community Discounts ● Potential for Incentive Pay ●

Fulltime 40 hours

Monday- Friday

8:00 AM - 5:00 PM

Job Title: Patient Service Representative 1

Reports To : Customer Service Supervisor

Areas of Responsibility: Represent the agency in a positive manner through telephone and personal contact with program participants, staff, and the general public; provide support to Customer Service Supervisor and department staff.

Major Duties:

1. Answer a multi-line telephone system timely and efficiently and show exceptional courtesy to all callers.
2. Determine the needs of callers and refer to appropriate staff and/or to other community resources.
3. Schedule patient appointments according to availability on schedule.
4. Record and relay messages via the Electronic Medical Record system.
5. Expedite voice mail.
6. Send, receive, log-in and distribute faxes to appropriate departments.
7. Maintain a positive attitude towards clients and staff.
8. Maintain confidentiality of records and communications following CAPWN policy and HIPAA privacy and security policies and procedures.
9. Acquire knowledge of programs to assure accurate responses to questions.
10. Enter data for spreadsheets, databases and perform word processing as assigned.
11. As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the Western Nebraska Communities we serve.

12. Perform other duties as assigned

Working Conditions :

• Public interaction 90%, 10% training, meetings, and community interaction.
• Work requires the ability to meet tight deadlines and at times fast paced.
• Flexible work hours as needed.
• Long periods of sitting in a chair.

Physical Requirements:

• Operate office machines.
• Occasional lifting and carrying of up to ten pounds.
• Must regularly talk, hear, and have close vision ability or with correction.

Minimum Qualifications :

Grade 1:

1. High School Diploma or GED required.
2. Preference given to those able to communicate effectively in English and in Spanish. Applicable screening will occur for additional compensation.
3. One year’s experience as receptionist or similar office/clerical duties preferred.
4. One year’s computer experience in data entry and word processing required.
5. Excellent customer service skills required.
6. Ability to multitask in a busy environment.
7. Physically and mentally able to perform required duties.

Grade 2:

1. Meet minimum qualifications above plus.

1. Two years’ experience in customer service OR operation of multi-line telephone system.

Grade 3:

1. Meet minimum qualifications above plus.

2. Five years’ experience in customer service OR operation of multi-line telephone system

" We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, protected veteran status, or any other characteristic protected by law ."