Client Services Representative

Responsibilities

• Serve as the primary client services contact for assigned commercial client or exhibitor portfolios.
• Proactively engage clients to anticipate needs, communicate event updates, and improve the overall exhibitor experience.
• Respond to customer calls, emails, voicemails, and chats within 24 business hours.
• Handle escalated client concerns and resolve more complex service issues.
• Build strong, ongoing relationships with clients, exhibitors, and internal stakeholders.
• Collect and analyze feedback to identify opportunities to improve service delivery and internal processes.
• Partner with sales, marketing, event operations, and vendors to streamline processes and address client needs.
• Support exhibitor service kits and ensure compliance with event guidelines and safety standards.
• Assist with event operations and travel nationwide after conversion, approximately 10–15% of the time. Responsibilities may include serving as a floor manager, information desk lead, or operations coordinator.
• Help exhibitors navigate booth layouts, floor plans, service manuals, and event logistics.

Qualifications

• Associate degree or relevant professional experience.
• At least 3 years of experience in customer service, event coordination, or exhibitor management.
• Strong communication skills across email, phone, chat, and in-person interactions.
• Proven problem-solving skills and the ability to remain calm under pressure.
• Experience managing multiple priorities, platforms, and customer requests.
• Ability to interpret floor plans and booth layouts and explain event logistics clearly.
• Familiarity with event platforms such as MYS, a2z, CDS, or Visit is beneficial.
• Strong collaboration, organization, and client relationship management skills.