CASE MANAGER - POLICE SERVICES - (Limited Term)

Case Manager-Police Services

This is a Limited Term assignment. The duration of this assignment is not to exceed 6 months. Incumbents in this position are expected to work fulltime or part-time work schedules.

General Purpose: Under the direction of an assigned Sergeant or others up the chain of command, the position of Case Manager-Police Services assists Los Angeles County Deputy Probation Officers and other sworn peace officers in managing cases related to students on probation and at-risk youth and assists in the assessment of at-risk youth to determine their educational needs as well as their social risks and strengths by providing documents and conducting research to suggest remedial measures. Also performs complex and difficult office and administrative support duties, and types technical documents and reports. A secondary responsibility is to perform dispatching duties to assist School Police in making timely responses to routine and emergency calls, and monitors alarm equipment and receives and transmits routine and emergency radio messages. Further, this position receives telephone calls, prepares various reports, logs, correspondence and files documents and reports, and, as assigned, performs related duties.

Distinguishing Characteristics: A Case Manager, Police Services independently performs a wide variety of difficult and responsible office and administrative support functions requiring a thorough knowledge of Police Department rules, policies and procedures. Incumbents use advanced word processing, spreadsheet and graphics skills in the development of technical documents and presentation materials. They may provide general office administrative support services and provide backup to other office clerical and administrative staff. Assigned work requires the use of initiative and judgment in selecting appropriate work methods, understanding and applying complex information requiring a high degree of accuracy and interacting with and handling routine to non-routine questions, complaints and problems based on knowledge gained through experience. This single position classification exercises independent thinking and judgment when receiving and responding to calls, alarms in schools and offices; initiates, receives, and transmits radio and other communication messages; dispatches School Police patrol units.

Duties: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Assists an LA County Probation Officers by conducting research and providing available materials related to at-risk-youth or students on probation.
2. Prepares cases to be filed with the LA County District Attorney's Office, and acts as a liaison officer between the courts and the Police Department.
3. Types, composes, and revises reports, correspondence, memoranda, agreements, and other specialized documents; types from rough notes, drafts, and brief oral instructions; edits and revises materials; composes standard correspondence; maintains and updates confidential office files, logs, lists, directories, records and databases according to Police Department policies and regulations; creates standard spreadsheets; designs and revises department forms; performs the entry of data and other information.
4. Performs research and compiles data for reports, hearings, cases and records; requests information from various agencies; verifies data accuracy and completeness; assigns case numbers to police reports.
5. Monitors alarm equipment and receives incoming emergency and routine radio and telephone calls; determines appropriate action based upon available information; secures and records necessary information regarding nature and location of incidents; dispatches necessary police, fire or other emergency resources according to established procedures.
6. Maintains contact with District School Police and dispatches units to assigned intrusion calls, routine and emergency calls for service.
7. Receives telephone calls from the public reporting irregularities and incidents at schools or other District facilities.
8. Inputs information into computer programs, collects and files information regarding incidents and Police Department activity; compiles data, prepares and types reports as assigned.
9. Operates a variety of equipment such as two-way radio communication system and radio/transmit monitor, computer terminal, telephone, copier and record management systems
10. Processes and maintains a variety of confidential information.
11. Performs related duties.

Minimum Qualifications: Knowledge of: Basic principles of public safety dispatching and related codes. Techniques of maintaining composure in emergency situations. Correct oral and written usage of English and preferably a designated second language, Modern office practices, procedures and equipment. Operation of a computer terminal. Interpersonal skills using tact, patience and courtesy in-person and over the telephone. Ability to: Monitor alarm equipment; receive and transmit routine and emergency radio messages; and, receive telephone calls. Reason and respond quickly and effectively to emergency situations in a calm and efficient manner. Speak clearly and concisely over communications systems. Learn to interpret, apply and explain rules, regulations, policies and procedures. Operate a variety of departmental equipment such as two-way radio communication system and radio/transmit monitor, computer terminal, telephone and copier. Prioritize emergency situations. Perform clerical duties such as filing and typing records and reports. Gather, assemble, analyze, evaluate and use facts and evidence. Maintain confidentiality and work with discretion. Complete work independently with many interruptions. Operate a computer including the Microsoft Office Operating Package. Establish and maintain cooperative and effective working relationships with others. Work a variety of evening and weekend hours. Learn technical issues related to at-risk youth.

Education, Training, and Experience: Graduation from High School or G.E.D. equivalent; Completion of a P.O.S.T. approved Dispatcher course; and, One year of clerical experience that includes research and analysis of complex information. Experience dispatching in a police or security environment is highly desirable. An Associate's degree, preferably in Criminal Justice, may supplement for the one year of required experience.

Licenses; Certificates; Special Requirements: A valid California Driver's License. Proof of automobile liability insurance coverage. Appointment is subject to a fingerprint check, a review of conviction records, a background investigation, medical and psychological evaluations.

Physical and Mental Demands: Remaining calm and composed in stressful situations. Sitting and operating a keyboard to enter data into a computer terminal for extended periods of time. Hearing and speaking in a normal range to exchange information in person or on the telephone. Vision needed to read a variety of reports and materials. Primarily office environment involving sitting or standing for extended periods of time. Dexterity of hands and fingers to operate office equipment, including keyboard. Requires vision to read computer screen and complex data. Kneeling, bending, pushing, pulling, and reaching to retrieve and maintain files. Lifting and carrying objects weighing up to 15 pounds. Hearing and speaking to exchange information in person and by telephone.