Phone Nurse Advisor, Endoscopy

Shift: Monday to Friday, 8:30am to 5pm - Fri 7am to 3:30pm Department: Digestive Health Center Keene Compensation: Base Pay Range: $31.26 - $41.06 per hour, based on experience.

ABOUT THE JOB

MU Healthcare is looking for a compassionate and proactive Telephone Nurse Advisor to join our dynamic team! If you thrive in a fast-paced environment and excel at providing exceptional care over the phone, we want you on our team. We are seeking someone who is not only skilled in telephone nursing but also passionate about making a positive impact on patient experiences and outcomes. The ideal candidate will bring a blend of empathy, excellent communication skills, and a strong commitment to quality care. If you're ready to elevate patient care and contribute to a supportive, innovative healthcare environment, we invite you to apply today!

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

EMPLOYEE BENEFITS

Health, vision and dental insurance coverage starting day one Generous paid leave and paid time off, including nine holidays Multiple retirement options, including 100% matching up to 8% and full vesting in three years Tuition assistance for employees (75%) and immediate family members (50%) Discounts on cell phone plans, rental cars, gyms, hotels and more See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

Determines appropriate clinical details to enter/extract data for scheduling, rescheduling, and canceling exams or surgical procedures. Enters notes for pre-certification and follow-up, including patient discharge surveys by utilizing electronic and telephonic systems. Maintains physician privilege list and payer requirements. Maintains and enhances an up-to-date level of knowledge regarding professional telephone nursing practices. Proactively provides service recovery as needed. Utilizes message center to communicate and resolve scheduling issues with providers/patients. Processes incoming and outgoing patient and clinical staff calls for scheduling, rescheduling, and cancellations. Conducts phone interviews for pre-procedure screening purposes, follows up on patient discharge, and assesses real or potential acute chronic health problems. Utilizes customer service-friendly skills and stellar phone etiquette. Processes verbal and written physician, department, and payer requests by obtaining clinical data for scheduling and certifying services. Acts as a liaison for provider/patient as necessary. Maintains a low abandonment rate and wait time-based on call volume. Provides timely follow-up as required. Maintains established productivity standards. Provides information to providers and patients regarding prescribed procedures, medications, and therapies, by utilizing appropriate physician consultation. Understands and explains medical terminology and procedures. Identifies patient, family, physician, organization, and community resources for patients and physician consults and referrals. Records, communicates, and documents data from phone calls to ensure a high quality of care, effective continuity of care, and prudent risk management for the organization. Validates payer source and obtains pre-certification and prior authorization by obtaining clinical data and reviewing InterQual criteria and Medicare guidelines, and, as necessary, recommends appropriate level of care. May complete unit/department specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

Missouri Board of Nursing RN or Nurse Licensure Compact multi-state RN. When primary state of residency changes, compact state RNs must apply under new state of residency within thirty (30) days. One (1) year of RN experience.

PREFERRED QUALIFICATIONS

Three (3) years of RN experience. Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 10 lbs. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. #J-18808-Ljbffr MU Health Care