Business Support Associate

Position Overview The business support associate is responsible for adding value to the organization by engaging with departments across the organization to assist them with project and process support. The role is expected to work collaboratively with employees across the organization and make connections with department leaders to identify expanded areas of support that the role can provide. The business support associate is also tasked with a variety of general office operations including front desk coverage, telephone operations, receiving and distributing mail/packages, and providing a high level of customer service to all employees and visitors. Administrative support related to word processing, copying, and filing in a professional, respectful, and friendly manner on a day‑to‑day basis is required. Essential Functions Engages in support activities from departments across the organization on both a short and long–term basis. Actively engages in project solicitation processes to further support various departments. Welcomes visitors by greeting them, in person and on the telephone, answering or referring inquiries. Directs visitors by maintaining employee and department directories, providing instructions. Maintains security by following procedures, including logging visitors appropriately. Ships, receives, delivers, and processes mail and packages. Triages intake of work tickets for various departments. Performs scheduling to ensure all proper resources are reserved and available to encourage successful and productive meetings for departments across the organization. Communicates effectively with both internal and external stakeholders. Takes inventory, orders, and receives general office supplies. Performs minute‑taking duties for an array of committees and working groups. Maintains safe and clean reception area by complying with procedures, rules, and regulations. Performs research on various enterprise‑wide projects as overseen by the department manager. Performs other related administrative duties and requests as assigned. Job Requirements Required High school diploma or equivalent. Proficiency in Microsoft programs. Ability to travel on a limited basis, if needed. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred Associate or bachelor’s degree. At least 3 years of experience in the field or in a related area. Property/Casualty insurance knowledge. Project management experience. Basic accounting/budgeting knowledge. Knowledge, Skills, Abilities Self‑starter; quick learner. Adapts to change; responds with a sense of urgency. Team oriented; creates positive working relationships. Ability to exercise good judgement. Excellent verbal and written communication and presentation skills. Enjoys working with people and is committed to service. Strong organizational skills and attention to detail. Work Environment and Physical Demands Inside climate‑controlled office building. Prolonged sitting and using a PC. Benefits Bonus program eligibility Annual merit increase program Outstanding 401(k) plan with match and additional non‑elective company contributions Flexible work schedules Generous paid time off including paid volunteer days and holidays Medical, vision and dental Insurance Company paid life, AD&D, short‑term disability, and long‑term disability coverage HSA, and Health and Dependent Care FSA options On‑Site wellness: Full gym and locker rooms Professional development Community outreach Equal Opportunity Employer HAI Group is an Equal Opportunity Employer. #J-18808-Ljbffr HAI Group