Business Development Coordinator (BDC)

Job Description

Job Description

About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.

Job Description

Ancira South Park Nissan is seeking a confident, motivated, and customer-focused  Sales BDC Representative to join our team. In this role, you will serve as the first point of contact for many prospective buyers and play a key role in building trust through timely, professional communication.

The ideal candidate is tech-savvy, comfortable appearing on camera, and excited to represent the Nissan brands as well as Pre-Owned Inventory using modern digital tools including personalized video messaging.

Schedule: Alternating 8-8 M-F with 1 day off during the week; Fixed lunchtime; Closed Sundays. Must Work Saturdays. 

Expect Entry Level $40,000 to Expert Level $100,000 Per Year Compensation

Our pay plan rewards your Prompt, Excellent Customer Interactions!

Benefits

• Health, Dental & Vision Insurance
• Disability Insurance, Life Insurance, and Mental Health Care
• Paid Time Off
• Paid Holidays
• 401k with Employer Match 
• Employee Discounts
• Employee Assistance Program

Key Responsibilities

• Respond promptly and professionally to inbound internet leads, phone calls, texts, and email inquiries
• Record and send personalized video messages to introduce yourself, answer questions, and showcase inventory that best suits the customer's interests/needs
• Set and confirm customer appointments with the Sales Team
• Follow up with unsold showroom traffic, internet leads, and phone prospects
• Maintain consistent communication throughout the customer buying journey
• Accurately log all customer interactions, notes, and appointment statuses in the CRM
• Collaborate closely with Sales Managers and Product Specialists to ensure a seamless experience
• Meet or exceed daily and monthly lead response, appointment, and follow-up goals

Qualifications

• Prior experience in a BDC, call center, or customer service role (automotive experience helpful)
• Comfortable appearing on camera and using video communication tools (e.g., Snapcell, Covideo, or similar)
• Strong written and verbal communication skills
• Professional phone etiquette and presentation
• Strong organizational skills with attention to detail
• Proficiency with CRM systems and digital communication platforms
• Self-motivated and goal-oriented mindset
• High school diploma or equivalent required; additional education or training preferred

Why Work With Us

• Represent top-tier vehicles known for quality, luxury, and innovation
• Competitive base pay plus bonus opportunities
• Comprehensive benefits package
• Paid training and career development support
• Positive, team-oriented environment with strong leadership

We are a high-volume dealership committed to customer satisfaction and integrity. If you believe in excellence, enjoy working with people, and want to be part of a winning automotive team, we encourage you to apply.

EOE