Service Assistant

Job TitleVolz Auto Group is a family owned and operated, well-established growing dealership under a 4 dealer umbrella. Choosing us means you'll work with a management team who provides a fun, high energy environment.BenefitsMedical PlanDental PlanVision Plan401(K) Plan w/ MatchingTraining ProvidedPaid VacationEmployee Appreciation Events (i.e. Holiday Parties, Sporting Events, Luncheons)Multitude of Tenure EmployeesResponsibilitiesSchedule service appointments and speak with customers every single day by following up over the phone after each appointment.Run our pick up and delivery & shuttle scheduling serviceActively listen to customers, answering their questions, and directing them appropriately as they request.Respond quickly to customer phone callsHelp take care of over flow from service advisorsFile service requestsAssist with rental fleetPark CarsWork with manufacturers onlineFollow up on customer satisfactionLearn Ford WarrantyOther duties as assignedRequirementsStrong computer skills, including Outlook, Excel and WordStrong customer service backgroundExcellent verbal and written communication skillsPunctual, reliable and eager to improveClean driving record and valid driver's license