Senior Library Assistant

We are currently seeking a full-time, on-site Senior Library Assistant in our Library. This position serves as the evening and weekend shift lead, ensuring smooth front-line operations and high-quality service for students, faculty, staff, and community patrons. The pay for this position is $15.75/hr. Primary Responsibilities: Performs as shift lead for evenings and weekends, acting as responsible employee for issues with staffing, customer service, and building problems. Leads front line service in a timely, accurate, and effective manner to PFW students, faculty, staff, and residents of Indiana, providing circulation assistance, and demonstrating a courteous, professional attitude to all patrons. Processes ingoing and outgoing materials requested through the Purdue fulfillment network and InterLibrary Loan on evenings and weekends, and functions as back-up for the Document Delivery Services Department. Handles patron complaints and concerns, and communicates existing policy and procedures to internal and external patrons. Leads opening and closing procedures. Provides functional supervision of student employees through training, deployment to specific service points, review of activities for accuracy and correctness, and allocation of tasks. Aids in the physical movement of materials in the building, such as shelving and shifting materials. Answers the Library phone and IM chat, providing mid-level reference assistance, directional information, scheduling, and referrals. Instructs patrons in use of microform reader/printers, computers, printers, and other equipment, and troubleshoots basic mechanical problems. Other duties as assigned. Required Qualifications: High School Diploma/GED 2 yrs. exp required in computer skills, high level of customer service, and interpersonal and organizational skills. Maintain reliable attendance and report to work on time, and adapt to a work schedule dictated by the university academic calendar. Knowledge and effective use of computer applications and equipment. Effective written and oral communication, including communicating technical information to non-technical people. Active listening, and ability to interpret information, then quickly analyze and solve problems. Exceptional customer service, self-motivation, time management, and task prioritization. Work as a team member and foster a cooperative work environment. Ability to quickly adapt to a changing environment. Ability to assist in physical movement of materials in the building. Schedule: Sunday-Thursday, Noon-9pm. Preferred Qualifications: Library Science or Library and Information Science coursework, certificate, or degree. Library circulation and/or reference experience, and work in an academic library or employment in an academic setting. Familiarity with and knowledge of library databases, basic search theory, the Library of Congress Classification system, library circulation policies, and electronic library resources. Experience with library management systems such as ILLiad, OCLC, Ex Libris's Alma and Primo. Free tuition through Purdue University Global. Fee remission for a traditional Purdue degree for yourself, your spouse, and your child(ren). Insurance starts on first day of employment. Generous Paid Time Off – additional PTO in December. Purdue will not sponsor employment authorization for this position. Resumes and cover letters that contain portraits or personal information will not be reviewed by the hiring committee. A background and misconduct check will be required for employment in this position #J-18808-Ljbffr