UX Designer

Job Summary:

The UX Designer is responsible for creating intuitive, accessible, and user-friendly digital interfaces and experiences. This role involves designing AI-assisted workflows, conducting user research, and collaborating with cross-functional teams to translate business requirements into user-centered designs across multiple devices. The designer ensures compliance with accessibility standards and continuously improves designs based on user feedback and testing. Responsibilities:

Design intuitive, accessible, and user-friendly interfaces and AI-assisted workflows. Create wireframes, mockups, prototypes, process flows, and design specifications. Conduct user research, interviews, workshops, and usability testing. Translate business requirements into user-centered designs supporting human review and approval of AI-generated content. Design and test experiences across desktop, tablet, and mobile devices. Collaborate with product owners, business analysts, developers, and subject matter experts throughout the project lifecycle. Gather user feedback and continuously improve designs based on testing and business needs. Ensure designs meet accessibility standards and support inclusive user experiences. Create and maintain design documentation, design systems, and reusable UI components. Elicit, document, and validate business requirements, user needs, and process requirements. Analyze current and future state business processes to identify improvement opportunities. Develop user stories, use cases, business rules, and functional requirements. Facilitate workshops and stakeholder sessions to gather requirements and build consensus. Support requirements traceability and ensure solutions align with business objectives. Required Skills:

Experience as a UX Designer, UI Designer, Product Designer, or similar role designing web-based applications. Proficiency in creating user journeys, service blueprints, process flows, wireframes, mockups, and interactive prototypes. Experience designing responsive applications for desktop, tablet, and mobile. Ability to translate business and user requirements into user-centered designs with a product mindset. Experience working collaboratively in agile product teams and supporting product roadmaps. Strong user research and usability testing skills, including accessibility testing and use of assistive technology tools. Knowledge of AODA, WCAG accessibility standards, and design systems such as the Ontario Design System. Experience embedding privacy and security by design principles into UX design. Strong communication, facilitation, and stakeholder engagement skills. Experience with Agile delivery tools such as Azure DevOps or Jira and understanding of front-end technologies (HTML, CSS, JavaScript, Angular). Desired Skills:

Experience designing AI-enabled applications, AI assistants, conversational interfaces, and human-in-the-loop workflows. Knowledge of responsible AI principles including transparency, privacy, accessibility, and human oversight. Familiarity with the Ontario Digital Service Standard and public sector service design practices. Experience with document management, content review, document generation, or knowledge management platforms. Experience working within the Ontario Public Service or broader public sector. Experience designing for large and diverse user groups, including education and learning platforms. Rated Criteria:

UI/UX and Product Design 45% User Research and Usability Testing 20% Agile Delivery and Technical Collaboration 20% Communication, Facilitation, and Delivery Coordination 10% Desirable Skills 5% Total: 100 Points Deliverables:

Wireframes, mockups, prototypes, process flows, and design specifications. User research reports, usability testing plans, and analysis documentation. Design systems, reusable UI components, and accessibility compliance documentation. Business requirements, user stories, use cases, and functional requirements documentation. Facilitation and coordination of workshops, stakeholder sessions, and sprint activities. Must Haves:

Proven experience designing accessible, user-centered digital experiences for web and mobile. Strong user research and usability testing capabilities. Ability to work effectively in agile teams and collaborate with technical and business stakeholders. Knowledge of accessibility standards (AODA, WCAG) and design system implementation. Excellent communication, facilitation, and documentation skills. Understanding of front-end technologies and secure, role-based workflow design. Public Sector Experience:

Preferred