Senior UX Designer

The Senior User Experience (UX) Designer is responsible for designing user-centered digital solutions with a focus on mobile-first and responsive design. This role involves participating in complex projects using best practices in UX design, agile methodologies, and facilitating user research and usability testing. The UX Designer will collaborate closely with business teams and technical stakeholders to ensure project alignment and delivery of high-quality user experiences throughout all phases of the product lifecycle. Responsibilities:

• Design UX solutions using best practices and mobile-first, responsive design principles.
• Participate in complex projects ensuring alignment to plans, best practices, and user-centered design processes.
• Facilitate user research and usability testing activities, including creating interview scripts, synthesis reports, and findings documentation.
• Communicate and mediate with business teams and core project members to ensure project progress and overcome resistance to change.
• Produce deliverables across all UX delivery phases: Discovery, Alpha, Beta, and Live.
• Create prototypes, validate designs through usability testing, and iterate based on feedback.
• Support Agile (SCRUM) ceremonies including stand-ups, sprint planning, backlog grooming, and retrospectives.
• Conduct accessibility compliance testing and continuous improvement on live products.

• 3+ years of experience in UX design for complex projects.
• Strong knowledge of mobile-first and responsive design principles.
• Experience with user-centered design processes and Agile (SCRUM) methodologies.
• Ability to facilitate user research and usability testing.
• Excellent communication, mediation, and interpersonal skills.
• Proficiency in UX design tools such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin.
• Degree or diploma in graphic design; certifications in usability, human-computer interaction, or technical writing are a plus.

• Experience with HTML5, CSS3, and JavaScript frameworks like React, Angular, or NodeJS.
• Accessibility compliance testing experience.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience creating business proposals and defining KPIs.

• User Experience Design 40%
• Relationship Management 20%
• Technical Skills 30%
• Soft Skills 10%

• Discovery Phase: Business Model Canvas, User Personas, Stakeholder Mapping, Problem Statements, User Research Reports, User Storyboards, Technical Service Blueprints, KPIs.
• Alpha Phase: Design Sprints, Clickable Prototypes, Usability Testing Reports, Business Proposals, Feature Prioritization.
• Beta Phase: User Stories, Design Sketches, MVP Designs, Accessibility Testing, Usability Testing, Sprint Participation.
• Live Phase: Continuous User Research, Accessibility Compliance Testing, Usability Testing, Analytics and KPI Monitoring.

• Extensive experience in UX design best practices with a strong focus on mobile-first and responsive design.
• Minimum 3 years of relevant experience working on complex projects with user-centered and agile methodologies.
• Proven communication and mediation skills to ensure project progress with business and technical teams.

Preferred