CUSTOMER SERVICE REPRESENTATIVE

Hospital Name: Countryside Veterinary Clinic of Richmond Job Type: Support Staff Description & Requirements We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team. Position Summary You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment. Benefits: Comprehensive benefits package included (medical, dental, vision, 401K (matching), STD, LTD, personal pet discounts, and a great paid time off package) Opportunities to grow/advance into other roles within the clinic. Key Responsibilities Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services. Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system. Medical Records: Create, update, and maintain accurate electronic and physical patient records. Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy. Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties. Qualifications Experience: Minimum of 1 year of customer service (CSR) experience required. High school diploma or equivalent. Comfort working in a busy environment with animals present. Strong attention to detail and basic computer skills. #J-18808-Ljbffr Star Valley Veterinary Clinic