Service Manager

Overview At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player. Responsibilities Ensure daily assigned revenue is completed Maintain a high level of service quality Standardize pest control technician service routes to improve route density Schedule and review daily routes with techniciansHandle customer complaints; investigate and resolve customer service concerns Assist technicians with field service requests and delinquent accounts Order and maintain equipment, supplies and materials required for service work Create a positive work environment Attract and select high caliber employees, while maintaining qualified staff Actively manage performance and motivate service staff Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates Maintain appropriate certification/licensing as required by the state or by branch management Coordinate training and licensing of new and existing service personnel Coordinate and/or provide continuing training as needed Maintain truck inventory records and perform periodic inspections Delegate duties and examine work for accuracy and neatness Maintain record of all commercial vehicle licenses and pest control licenses Assist General/Branch Manager in other duties assigned Work weekends as necessary to assist the technicians Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned Benefits Competitive pay $$ plus bonus $55K-$60K Annually Comprehensive benefits package including medical, dental, vision Company paid life & AD&D insurance 401(k) plan with company match up to 6% Employee stock purchase plan Paid Time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards Opportunity to advance within the company Recognition for a job well done Friendly work environment Professional growth and respect that comes from working for an industry leader Qualifications Must be 18 years or older with a high school diploma or GED; College degree preferred Must have experience with sales, marketing, and office administration Experience supervising, coaching, and developing staff 3 or more years’ experience in a management role Physical Demands / Working Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodations Safely use a ladder within the manufacturer's weight capacity Lift and carry up to 50 lbs. Ability to work in all types of weather conditions HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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