Support Specialist I- Onsite IA

Support Specialist Full Time - 8:00am to 5:00pm Urbandale, IA - Onsite Summary Responsible for entering applications in Agency Bloc, checking applications, cancellations, bank changes and any other additional requests we have pending in the dashboard under Agency Bloc. Support the L1 Individual Account Managers so they can better help agents. Responsibilities Build new or update existing client’s policy info in Agency Bloc. This will consist of entering client information from either a paper application, online application, or faxed application. Enter email confirmation or fax confirmations into Agency Bloc. Track application status - go out to the different Carrier websites or call carriers, track the status of the application, and update the Agent and Agency Bloc. Update Agent and Agency Bloc - after tracking the status of the application, we email the Agent, letting them know they have been enrolled in whatever plan they have applied for, attach copy of application and ID card if available and Summary of Benefits, and then we update Agency Bloc and close out any activity we had open for this Client. Back up receptionist – will cover phones up front for our FT receptionist. Build policies for commissions team when the commissions come in and don’t match up with an existing policy in Agency Bloc. Update carrier forms on the GBL agent portal; this consists of going out to the carrier’s sites and downloading the form and saving it to the "R" drive and the GBL agent portal. Qualifications High school diploma or equivalent. Background knowledge in Health Insurance is preferred, but not required. Full-time hours required with additional hours as necessary. Customer service experience required. High level of attention to detail with strong written, verbal and presentation skills. Compensation Hourly Range: $20.00-$20.00 per hour Actual compensation may vary from posting based on work experience, education, and/or skill level. * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance. #J-18808-Ljbffr Warner Pacific Insurance Services