ASSISTANT GENERAL MANAGER

Job Description

Job Description

Assistant Store Manager

Leadership Role at Wally’s | Bonus Eligible | Full Benefits

Wally’s is seeking a strong, hands-on Assistant Store Manager to help lead daily operations in our high-volume retail and food service environment. This role plays a key part in ensuring operational standards, guest service expectations, and team performance are consistently executed across all areas of the store.

Assistant Store Managers serve as Manager on Duty , helping guide the team through busy shifts while maintaining the speed, cleanliness, and organization that Wally’s guests expect. This role requires a leader who is comfortable working on the floor, supporting multiple departments, and stepping in quickly when situations require leadership.

If you enjoy leading teams, solving problems in real time, and helping people perform at their best, this is an opportunity to grow your leadership career with Wally’s.

Quarterly performance bonus opportunity

401(k) with 5% company match

Company-paid medical plan option

Dental and Vision coverage

Company-paid Life Insurance

Short-Term & Long-Term Disability

AD&D coverage

Paid Time Off (PTO)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Assistant Store Managers help ensure that every shift runs smoothly and that operational standards remain consistent across the store. You will work alongside the team, providing direction, adjusting priorities during busy periods, and ensuring the store remains clean, stocked, organized, and guest-ready.

This role also involves stepping into guest situations when concerns arise, supporting team members during difficult interactions, and reinforcing the service culture that defines Wally’s guest experience.

You will work closely with the Store Manager to strengthen team performance through coaching, accountability, and training. Assistant Store Managers help develop Leads and team members while maintaining clear expectations and consistent follow-through.

Strong operational awareness is essential in this role. Assistant Store Managers help monitor safety practices, protect company assets, and ensure compliance with company policies and regulatory requirements.

We are seeking a leader with experience in retail, convenience, hospitality, or food service management who is comfortable working in a fast-paced environment and leading teams during high-volume operations.

The ideal candidate is confident on the floor, communicates clearly with team members, and maintains strong operational discipline while building a positive and respectful team culture.

Successful Assistant Store Managers are organized, decisive, and able to balance guest service, team leadership, and operational execution during demanding shifts.

This role requires flexibility to support store operations, including availability during peak business periods such as weekends and holidays.

Extended periods of standing and walking throughout Wally’s retail and food service areas

Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally

Ability to perform essential job functions with or without reasonable accommodation

Assistant Store Managers play a critical role in maintaining the standards that make Wally’s successful. Strong leadership during daily operations ensures that guests receive exceptional service while teams operate efficiently and confidently.

This role helps drive store performance, support team development, and protect the culture of Aggressive Hospitality that defines the Wally’s brand.

If you are ready to lead from the floor, develop strong teams, and contribute to Wally’s continued growth, we encourage you to apply.