Central Scheduler

Outpatient Scheduler We are seeking a dedicated and organized Outpatient Scheduler to join our healthcare team. This role is responsible for managing and coordinating outpatient appointments for patients, ensuring a smooth and efficient scheduling process. Responsibilities: Appointment Scheduling: Coordinate and schedule outpatient appointments for patients, ensuring availability with the appropriate healthcare providers and departments. Patient Communication: Communicate with patients via phone, email, or in person to schedule, reschedule, or cancel appointments as needed. Provide necessary instructions or paperwork required for appointments. Data Entry: Accurately enter patient information into the system, including personal data, insurance details, and appointment specifics. Ensure that all records are up-to-date and compliant with regulations. Insurance Verification: Verify patient insurance information and confirm coverage for scheduled appointments, working with insurance companies when necessary to ensure authorization and proper billing. Manage Facility Schedules: Work with medical staff to ensure that their schedules are appropriately updated and available for patient appointments. Address any scheduling conflicts or changes that arise. Patient Support: Provide guidance and assistance to patients before and after appointments, including answering questions about procedures, required documents, and pre-visit instructions. Maintain Confidentiality: Adhere to HIPAA guidelines and maintain strict confidentiality of patient information. Appointment Reminders: Send reminders to patients about upcoming appointments through phone calls, text messages, or emails, and follow up with patients who miss appointments. Documentation and Reporting: Ensure proper documentation of all patient interactions and scheduling changes. Maintain accurate logs and reports related to patient appointments and cancellations. Collaborate with Medical Staff: Coordinate with other departments, including lab, radiology, and therapy, to ensure timely patient flow and that all necessary appointments or tests are scheduled in a timely manner. Skills: Proficient in using scheduling software and Microsoft Office Suite (Word, Excel, Outlook). Epic experience a plus. Strong verbal and written communication skills. Excellent organizational and time-management skills. Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously. Strong attention to detail and accuracy. Knowledge of medical terminology is a plus. Ability to maintain professionalism and compassion when interacting with patients. Qualifications: Education: High school diploma or equivalent required. Experience: Minimum of 1-2 years of experience in medical office scheduling, patient coordination, or administrative roles in a healthcare setting. OSU Medical Center