Medical Receptionist

• Employee Type FT Non-Exempt

Description

About This Job

You welcome patients and shape their first impression of our healthcare practice.

You serve as the primary point of contact, create a warm and welcoming environment, and ensure smooth daily operations at the front desk.

Your work supports clinical staff, reduces patient wait times, and enhances the overall patient experience through efficient coordination and compassionate care.

Job Duties and Responsibilities

• Manages patient scheduling to optimize provider availability and minimize empty slots.
• Answers incoming calls using professional phone etiquette to address patient inquiries and provide accurate information.
• Verifies insurance coverage prior to visits to prevent billing delays and ensure clear financial communication.
• Navigates electronic health records (EHR) systems to update patient demographics and maintain accurate charts.
• Protects patient privacy by adhering strictly to HIPAA compliance standards during all daily interactions.
• Process basic billing and coding tasks to facilitate smooth financial transactions.
• Executes precise data entry to keep patient records current and accessible.
• Sends appointment reminders to reduce no-show rates and maintain efficient clinic flow.
• Delivers exceptional customer service to resolve patient concerns with empathy and professionalism.

Required Qualifications

Education

• Holds a high school diploma or equivalent.
• Completes relevant vocational training or certification in medical administration as a plus.

Experience

• Brings at least one year of experience in a medical office or customer service setting.
• Demonstrates proven success in handling multi-line phone systems and patient intake.

Knowledge/Skills

• Applies working knowledge of medical terminology to communicate effectively with clinical staff.
• Navigates electronic health records (EHR) and standard office software with ease.
• Demonstrates strong attention to detail in data entry and insurance verification.
• Maintains strict adherence to HIPAA compliance and patient confidentiality.
• Exhibits excellent phone etiquette and interpersonal communication skills.

Preferred Qualifications

• Possesses bilingual communication skills to serve a diverse patient population.
• Holds certification as a Certified Medical Administrative Assistant (CMAA).

Physical Requirements/Work Conditions

• Sits or stands at a reception desk for extended periods during shift hours.
• Operates a computer keyboard, mouse, and multi-line phone system continuously.
• Works in a fast-paced medical office environment with routine patient interaction.