Senior Internal Communications Specialist

Senior Internal Communications Specialist | Boston Childrens Hospital

Position Summary: Senior Internal Communications Specialist (hybrid). Key Responsibilities:

1. Strategic Communications

• Develop and execute integrated communications programs that advance organizational priorities, including the behavioral health mission, Franciscan Children's affiliation with Boston Children's, and enterprise-wide transformation.
• Serve as a trusted communications resource for leadership, key departments, and committees, providing counsel on messaging, tone, timing, and audience.
• Translate complex clinical, operational, and cultural initiatives into clear, compelling communications for diverse internal and external audiences.
• Operate with a high degree of independence on high-priority projects, proactively identifying communications opportunities and gaps.

2. Content Development & Storytelling

• Develop a broad range of communications content, including articles, executive messages, talking points, scripts, presentations, web copy, social media content, and marketing collateral, across print and digital channels.
• Produce content that is accurate, on-brand, accessible, ADA-compliant, AI-supported, and tailored to the intended audience and channel.

3. Internal Communications

• Support enterprise-wide internal communications programs that inform, align, and engage the workforce across the full Boston Children's system.
• Work in close partnership with the Internal Communications Manager for Human Resources to develop communications that support benefits, employee engagement, and workforce initiatives.
• Contribute to editorial planning and maintain a consistent cadence of employee-facing communications.
• Support communications for major organizational milestones, change management efforts, and transformation initiatives.

4. Channel & Digital Management

• Manage and contribute content to internal and external communications channels, including digital platforms, intranet, email, and social media.
• Ensure content is on-brand, ADA-compliant, and optimized for the intended channel and audience.
• Support the adoption and effective use of Microsoft 365 tools (Teams, SharePoint) as core communications channels.
• Leverage analytics to assess content performance and inform continuous improvement.

Required Skills and Qualifications:

• Excellent written, verbal, and interpersonal communication skills with demonstrated ability to meet tight deadlines.
• Strong digital storytelling skills with the ability to create compelling content for multiple channels and formats.
• Proven ability to manage multiple priorities simultaneously in a fast-paced, complex organization.
• Strong interpersonal skills and ability to build trusted relationships with senior stakeholders, clinical leaders, and interprofessional partners.
• Hands-on experience with Microsoft 365 tools, including Teams and SharePoint.
• Collaborative and proactive approach to moving projects forward.
• Strong organizational and time management skills with keen attention to detail.
• Familiarity with healthcare regulatory environment and sensitivity to HIPAA and employee privacy considerations in communications preferred.
• Familiarity with AI tools and their application in communications (content creation, analytics, personalization) preferred.

Minimum Qualifications:

• Education: Bachelor's degree required.
• Experience: Minimum of 5-6 years of progressive experience in internal communications, corporate communications, or a closely related field required.