Commercial Operations Manager

Job ID: 526742 Exempt Job Summary The primary role of the Commercial Operations Manager is to lead a customer-focused commercial team that delivers exceptional customer experience throughout the estimating, order fulfillment, and project execution process. This leader is responsible for developing and managing Estimating, Customer Service and Project Management teams to ensure timely, accurate, and proactive communication with customers while driving operational excellence. The Commercial Operations Manager serves as a key advocate for the customer, partnering closely with Sales, Engineering, Production, and Transportation teams to anticipate needs, resolve issues, and ensure commitments are met. By fostering a culture of accountability, collaboration, and continuous improvement, this role ensures customer expectations are exceeded while supporting business objectives. Additionally, the Commercial Operations Manager works closely with Finance, Credit, and Collections teams to proactively address payment concerns, resolve disputes, and maintain strong customer relationships. Job Location This position will be on site at our Lexington, KY facility. Job Responsibilities Build & lead distinct team of estimators, customer service representatives, and project lead personnel to effectively process orders, service customers, manage risk, and improve internal processes Maintain a long-term schedule across all product lines Develops, implements, and streamlines processes to manage sales orders Effectively forecast shipments on a monthly, quarterly, and annual basis Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs Works closely with other departments to drive schedule attainment and resolve customer service issues Proactively minimize, respond to, and negotiate customer back charges Manages the change order process to minimize scope creep Assumes overall responsibility to deliver orders on-time and on budget Other duties as assigned Job Requirements BS degree or equivalent industry experience required; MBA preferred 5 + years sales and/or operations management experience in manufacturing, industrial or construction environment preferred Demonstrated ability to read and understand blueprints and contracts Strong business and financial acumen that translates to sound, profitable sales, and business decisions Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software Process improvement or lean manufacturing certification What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. Oldcastle Infrastructure, a CRH Company, is an affirmative action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person. #J-18808-Ljbffr