Industrial Service Technician

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Industrial Service Technician - Full Time

Location: Akron, OH/Canton, OH, Youngstown, OH, Pittsburgh, PA

Schedule: Monday - Friday | Day Shift

Travel: Up to 59% Travel Required

Compensation: $60,000 - $75,000; based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do-from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service
We don't just talk about service-we live it. Fanatical service means treating every challenge like our own and going above and beyond to deliver exceptional solutions.

Act With Urgency
In our industry, responsiveness matters. We move quickly and efficiently because our customers rely on us.

Earn & Maintain Trust
We build lasting relationships through transparency, professionalism, and follow-through.

Continuously Improve
We are committed to improving every process, every interaction, and every customer experience.

At SouthernCarlson, we're more than a supplier-we're a service-driven partner focused on long-term relationships and delivering results.

Job Description

We're hiring an Industrial Service Technician who thrives in a fast-paced industrial service environment and enjoys coordinating complex installations, troubleshooting equipment, and supporting large-scale customer operations. If you have strong technical expertise and enjoy leading service initiatives while supporting customers and technicians nationwide, this role is for you.

What You'll Do

• Coordinate all installs and service calls for QTEK vendor and customer accounts
• Schedule and coordinate communication between QTEK sales, production, technicians, customers, and SouthernCarlson teams
• Travel to branch locations throughout the United States to install equipment and support customer operations
• Train end users, SouthernCarlson technicians, and customers on equipment operation and service procedures
• Assist sales teams with onboarding national and industrial accounts
• Support and train SouthernCarlson Service Technicians to properly manage industrial accounts
• Participate in and support technical training sessions alongside Corporate Service Coordinators and vendor partners
• Assist in identifying and developing additional large-scale service opportunities
• Maintain professionalism and exceptional customer service during all interactions

What We're Looking For
• Valid driver's license with acceptable driving record
• 3-5 years of experience troubleshooting and repairing packaging or warehouse equipment
• 3-5 years of experience servicing industrial or national accounts
• 3-5 years of experience with pneumatic fastening tools
• Strong knowledge of electrical control systems and industrial mechanical systems
• Ability to read and interpret schematics and wiring diagrams
• Ability to plan, coordinate, and execute high-level service installations and operations
• Strong communication and professionalism when working with customers, vendors, sales reps, and technicians
• Ability to regularly lift and move equipment over 50 lbs
• Ability to work in extreme temperature environments
• Ability to independently coordinate travel and lodging arrangements

Preferred Qualifications
• Bilingual skills a bonus
• Experience with PLC/automation troubleshooting and repair
• Leadership or management experience in a service-based operation
• Working knowledge of the tool and construction supply industry
• Forklift certification preferred
• Degree or technical certifications related to industrial service or maintenance a plus

Why You'll Love Working With Us

Consistent Schedule - Monday-Friday daytime schedule

Positive Culture - Team-first environment built on respect and trust

Career Growth - Opportunities to grow within a nationwide organization

Competitive Benefits:

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off
• Training & Development Opportunities

Our Values - OUR PROMISE MEANS MORE™

Respect - We treat everyone with kindness and fairness
Integrity - We do what's right, always
Teamwork - We support each other and win together
Family Feel - A nationwide company with a local touch

Ready to build your future with SouthernCarlson? Apply today!

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.