Senior Service Specialist

Senior Service Specialist

Under the direct supervision of the Service Sales Manager, the Senior Service Specialist is an exempt employee who sells service and repair opportunities to customers and maintenance contracts. This includes functional areas by performing the following duties:

• Moving to Senior Service Specialist requires:
• Completion (80% or higher on tests) of retrofit courses and all other courses
• Give a satisfactory presentation on the courses
• Oral discussion with management on all additional products within the classification
• Benchmark expectations - Maintain a minimum of 30 patrol activities daily. If you are not achieving the appropriate closing ratio or average ticket price, this number may increase.
• Spending 50% to 60% of time outside of the office making customer visits
• Mentor to Inside Sales Specialist & Service Specialist
• Sales opportunities include those in Inside Sales Specialist & Service Specialist, plus:
• Repair or replacement of face, neon, lamp, transformer, ballast, socket, wiring, time clock
• Consult/troubleshoot/repair of YESCO Electronics displays
• Repair of non-YESCO electronic display
• Repair of electrical components
• Repair of sheet metal components
• Repair/replacement of flag poles
• Repair/replacement of base/light poles
• Replace light fixtures and/or components
• Repaint cabinet/pole
• Graffiti removal
• Signage removal
• Cleaning
• Replacement of existing vinyl
• Panel changes
• Crane lift services
• Installation of Christmas lights/decorations
• Installation of energy-efficient lighting solutions/retrofits
• Installation of custom lighting systems
• Installation of energy management controls
• Installation of solar power or retrofits
• Supply and install banners
• Supply and install faces
• Maintenance agreements
• Media Services agreements
• IT issues related to EMS networking
• Average $50,000 minimum monthly sales volume and final management approval
• MaxLite 101 certification required
• NALMCO CALT certification required
• Demonstrate your ability to propose all Service lines of revenue (Service, Service Other, Maintenance, Extended Warranty, Creative Services, Leasing)
• Performs other duties as assigned
• Interacts with YESCO employees as needed
• Interacts with potential customers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Sales training and sales experience
• Knowledge of computer software and hardware utilization
• Strong communication and interpersonal skills in person and electronically

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use a computer to enter data; use a telephone to converse with customers, staff, and other departments; perform repetitive wrist, hand, and/or finger movement. The employee is regularly required to: talk, feel the attributes of objects, grasp, push, and reach with arms or hands. Specific vision abilities include: clarity of vision at 20 inches or less and the ability to adjust the eye to bring an object into sharp focus.

We maintain a drug-free workplace. Young Electric Sign Company is an EEO/AA employer. We welcome all qualified job seekers. Job seekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.