Bilingual Client Advocate

Bilingual Client Advocate

Being a Bilingual Client Advocate you will be responsible for providing culturally relevant services with a trauma-informed, evidence-based, client-centered, and healing-centered approach to survivors of domestic and sexual violence. The Bilingual Client Advocate will provide case management services to clients participating in the Behavioral Health and Wellbeing program in all HAWC locations including Survivor Empowerment Hubs in strategically identified locations in the Houston community.

Your Schedule:

• Three days per week 9:00 a.m.- 6:00 p.m.
• Two days per week 11:30 a.m.- 8:30 p.m.
• Work Model: Hybrid

Local Travel: 50%

Our Total Rewards Package :

At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.

• Hourly Compensation:$22.25
• Pay Schedule: Semi-monthly
• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including:
• Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
• Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
• Eleven (11) Paid Agency Holidays for eligible employees who are regularly scheduled to work on the observed holiday
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

**Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.

Imagine a place where your talent can make a meaningful difference in people's lives. Working at Houston Area Women's center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor's life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.

Qualifications

The Requirements We are Seeking:

• Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, or Counseling or related field

Experience:

• Entry level- no experience required.

Language:

• Bilingual in both English and Spanish, able to fluently read, speak, and write in both languages.

Computer Skills:

• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
• Computer savvy and able to learn new applications and systems quickly.
• Strong data-entry skills.

Certificates & Licenses: Texas driver's license with a safe driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation, if applicable

What you Deliver in this role:

• You will assist clients in receiving services by telephone and in person.
• You will conduct intake assessments for domestic and sexual violence survivors referred to the Behavioral Health and Well being Program that help assess the client's needs, gather relevant information about their cases, and provide crisis intervention.
• You will enroll clients in individual/group counseling services with licensed counselors from the Behavioral Health and Wellbeing program.
• You will contact and make referrals to other internal and external stakeholders for additional services.
• You will maintain accurate records and appropriate documentation of services.
• You will participate in training, supervision, and meetings.
• You will work cooperatively with other staff to ensure optimal utilization of resources and efficient management of the program.
• You will do mandatory Reporting: report suspected and prior abuse/neglect to the Texas Department of Family and Protective Services when appropriate.
• You will advocate at HAWC and other agencies on behalf of adults and children.
• You will mobile advocacy is required to help break down barriers. This includes meeting the client in the community, at work, or other safe places and accompanying clients to appointments as needed.
• Other duties/projects may be assigned.

What Skills and Assets you bring, and more:

• Excellent attention to details
• Demonstration of professional objectivity and appreciation for confidential information
• Ability to follow instructions and to adhere to policies and procedures
• Ability to prioritize tasks to meet individual and team deadlines
• Has a growth mindset and is a good team player
• Strong communication skills, both verbally and in writing.

When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.