Patient Services Rep OBGYN Full time

Compensation: USD 18.84 - USD 24.49 - hourly Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: Greets patients as they enter the office. Obtains required patient information, performs patient registration, verifies insurance information, and collects co‑pays and outstanding balances. Updates patient demographic and company information. Answers phone calls and schedules appointments. Directs and documents patient calls as appropriate. Coordinates scheduling of outside testing for patients. Serves as liaison between patient and practice. Provides backup for scheduling appointments. Performs all aspects of daily work in a manner that contributes to and ensures an environment of patient safety and confidentiality. Completes daily reconciliation report to assure charges have been entered correctly. Pulls charts and readies them for the next day’s appointments; files completed patient charts daily. Files test/procedure results in patient’s medical record after physicians sign off. Liaises with company representatives or potential employees to assure correct services are provided. Reviews Epic chart prior to patient appointments to make sure consents are current (within 12 months) and insurance card is current. Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol. Qualifications Required: High school diploma or GED equivalent. Zero (0) to two (2) years’ experience in a customer service position. Preferred: One to three years of prior physician office experience. Working knowledge of medical terminology. EEO Statement Northwestern Medicine is an equal‑opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Benefits Northwestern Medicine offers a wide range of benefits to improve physical, emotional, and financial well‑being, including tuition reimbursement, loan forgiveness, 401(k) matching, and life‑cycle benefits. Sign‑on bonus eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. New graduate internal employees may be eligible depending on the job family. Job Location Location not specified. #J-18808-Ljbffr Northwestern Memorial Healthcare