Field Support Engineer

Employment Type: Freelance / Ticket-Based Experience: 1+ Years Key Responsibilities Check-In Check in with the designated Manager on Duty (MOD). Confirm the work order and locate the equipment/lane(s) assigned for installation. Remove the existing/legacy device and associated cables as instructed. Ensure removed equipment and cables are handled appropriately. Install the new P630/M425 device and required cables. Ensure all equipment is properly connected and securely installed. Device Configuration Enter the required network parameters. Pair/configure the POS device as instructed. Initiate any required software or configuration downloads. Device Downloads & Reboot Allow the device to complete automatic downloads and required reboots. Verify that the device is operating correctly. Perform a test sale/transaction for registration, as instructed by the client. Testing Coordinate with the Branch/Store Manager for the required testing. Complete the test transaction and verify that the installation is functioning properly. Checkout Obtain the required sign-off on the work order. Clean up the work area and ensure no installation materials or debris are left behind. Complete the checkout process with the client/MOD. The client will provide training and activity-specific guidance to the technician before or during the installation. The technician is expected to follow the client’s instructions, installation procedures, and safety requirements throughout the activity. Technician Requirement: The technician should be comfortable with basic device installation, cabling, configuration, troubleshooting, and following client-provided technical instructions. #J-18808-Ljbffr