System Engineer Level 3 (MSP)

Houston, TX | WFH + Limited Client Site Visits Company Overview A well-established Managed Services Provider in Houston is hiring a System Engineer to backfill a critical role on their technical team. This is a true Tier 3 position for someone who has worked in an MSP, can troubleshoot independently, and is comfortable owning issues across multiple client environments. This role offers meaningful technical work, stability, and flexibility — without sacrificing standards or expectations. Why This Role True Tier 3 / escalation work (not entry-level support) Mix of escalations and project work Primarily work-from-home Local client base with predictable site visits Long-tenured, collaborative team What You’ll Do Support and administer Microsoft 365 and Active Directory Troubleshoot servers, workstations, and networking issues Deploy and manage SonicWall firewalls and Ubiquiti switches/WAPs Support Hyper-V and Intune environments Participate in infrastructure deployments and client projects Document work clearly and communicate effectively with clients What Matters Most Recent MSP experience is required 7+ years of hands-on IT experience Solid networking background (SonicWall, Ubiquiti) Experience with Hyper-V and Intune Salary up to $100,000 100% paid health insurance (employee) 100% paid dental and vision Quarterly bonuses 401(k) with 3% match Certification reimbursement (some certs include bonuses) Mileage, parking, tolls, and EZTAG reimbursed #J-18808-Ljbffr Bowman Williams