Fitness Supervisor

Fitness Supervisor

The Boca Raton Fitness & Wellness Center · Position Description

Position Summary

Fitness Supervisor

Fitness & Wellness Center

Director of Fitness & Wellness

Non-Exempt

The Boca Raton, The Boca Raton's Beach Club, and Bungalows

The Fitness Supervisor leads the daily operations and guest experience of The Boca Raton Fitness & Wellness Center, the fitness and wellness home of the only Forbes Quadruple Five-Star Resort in The Americas. This leader ensures that every arrival, class, training session and interaction reflects the grace, precision and anticipatory service that define a Forbes Five-Star experience.

The Fitness Supervisor is the operational anchor of the department. The role oversees the group fitness program, supports personal training, yoga, Pilates, and specialty (YPS) providers, maintains the facility and its equipment to luxury standards, and ensures the fitness desk team delivers the Sequence of Service with warmth and consistency. The Fitness Supervisor also partners with the Director of Fitness & Wellness on scheduling, provider credentialing, financial reporting and team development, and serves as the first point of resolution for member and guest concerns.

The ideal candidate brings a polished, energetic presence, a deep understanding of exercise science and group fitness programming, and a genuine commitment to member and guest wellbeing. This individual thrives in a seven-day resort environment and models the work ethic, discretion and hospitality expected of a Five-Star leader.

Essential Functions

The Fitness Supervisor's balance is split across group fitness and provider oversight, facility stewardship and administration.

Function

Operations and Guest Experience. Supervise the daily operations of the Fitness & Wellness Center across all locations. Maintain a visible, welcoming presence at the start of classes and fitness desk, on the training floor and in the locker rooms. Ensure every arrival, orientation and departure follows the Forbes Sequence of Service. Monitor and replenish amenities, retail and supplies according to budget and business need.

Group Fitness and Provider Oversight. Supervise the group fitness program and support personal training and YPS providers. Manage class schedules, substitutions and coverage. Observe classes and sessions for safety, technique and brand consistency. Maintain current credentials, insurance and certification records for every provider and process provider hours, work records and invoices accurately and on time.

Facility and Equipment Stewardship. Keep detailed records on all fitness equipment and accessories. Conduct daily checklists and weekly equipment inspections, coordinate repairs with Engineering and Equipment Vendors and submits maintenance and replacement requests promptly. Record attendance and participation data for members, resort guests and class programs.

Administration and Communications. Assist the Director of Fitness & Wellness with collateral, reporting and internal and external communications. Update rosters and reports in the booking and point-of-sale system (Jonas), support monthly ordering and forecasting, and prepare the monthly participation and trends report.

Operations and Guest Experience

• Inspect the Fitness & Wellness Center and group fitness studios before the first class or session, confirming that lighting, sound, air quality, scent, music and amenity stations meet Five-Star presentation standards.
• Perform three service audits per day (Instructor or Service Provider 5 Star evaluation, check-in and facility condition) and record results in the audit platform.
• Greet members and guests by name wherever possible, anticipate needs and monitor guest flow and class check-ins.
• Take full ownership of member and guest concerns. Respond in person immediately, to email or billing concerns within two hours, and to leadership requests within 24 hours.
• Maintain complete knowledge of hours of operation, memberships, fees, programs, retail and services, and present them with confidence and discretion.
• Coordinate VIP, holiday and group event setups, including monitoring and breakdown.
• Report every incident or accident to facility leadership and or security the same day and complete required documentation.

Group Fitness and Provider Oversight

• Build and finalize weekly and monthly class schedules in partnership with the Director of Fitness & Wellness, balancing instructor availability, studio capacity, seasonality and member demand.
• Record every substitution request and confirm that instructors log class attendance; reconcile counts weekly and submit monthly totals.
• Observe a minimum of two classes or sessions per week and deliver constructive coaching feedback on technique, cueing, music, energy and member engagement.
• Lead or co-lead monthly group fitness team meetings and support instructor continuing education and brand workshops.
• Verify that every personal trainer, instructor and YPS provider holds a current nationally recognized certification and CPR/AED before their first session and at each renewal.
• Assist in interviewing, recommending hires and onboarding new instructors and attendants, and provide progressive coaching and documentation as directed.

Facility and Equipment Stewardship

• Complete a weekly inspection of all studio and floor equipment (reformers, bikes, treadmills, stair climbers, mats, props, microphones and sound) and remove and report any item that does not meet safety or presentation standards.
• Maintain the equipment inventory and preventive maintenance log and coordinate service calls with IT, Engineering and vendors.
• Evaluate monthly inventory of supplies, retail and guest amenities across all locations and place orders through the resort purchasing system (Birchstreet) no later than the 7th of each month.
• Ensure branding elements (signage, towels, scent, playlists and uniforms) align with The Boca Raton standard.

Administration and Communications

• Maintain daily rosters, bookings and reports in Jonas and reconcile class and session data for the monthly P&L review.
• Draft collateral, newsletters and member communications in partnership with Marketing.
• Collect guest satisfaction feedback and share them with the team daily and summarize monthly takeaways for the Director.
• Support the development and upkeep of Standard Operating Procedures, the Emergency Action Plan and onboarding materials.
• Submit payroll, work records and vendor invoices in accordance with resort policy and deadlines.

Rhythm of the Role

The cadence below is the operating standard for the position. Each item is a checkpoint, not a suggestion.

Daily

• Arrive 30 to 60 minutes before the first class to confirm studios are clean, set and fully operational.
• Verify sound, lighting, temperature, air quality and ambiance meet luxury standards.
• Inspect mats, props, reformers, bikes and floor equipment for function and cleanliness.
• Confirm instructor attendance and arrange substitutions immediately when needed.
• Greet members and guests, monitor check-ins and spot check classes for safety and brand consistency.
• Keep towel, water and amenity stations stocked and visually impeccable.
• Complete the three daily service audits and lead at least one shift briefing with fitness desk attendants.
• Handle guest feedback and service recovery with professionalism and discretion.
• Review and respond to instructor messages, schedule changes and maintenance notes.
• Update rosters in Jonas and submit the daily performance recap to the Director of Fitness & Wellness.

Weekly

• Finalize the weekly class schedule, confirming instructor availability and coverage.
• Submit instructor hours and payroll for approval.
• Hold brief team touch-base meetings and observe at least two classes for coaching feedback.
• Review attendance trends and flag underperforming classes for adjustment.
• Conduct a full group fitness room inspection (mirrors, flooring, lighting, sound, cleanliness).
• Check equipment inventory and submit maintenance or replacement requests.
• Verify branding elements (signage, towels, scent, playlists) align with resort standards.
• Follow up with new and first-time participants through email or concierge notes.
• Coordinate with the Fitness Concierge and Marketing team on promotions and events.
• Gather instructor highlights and member testimonials for internal marketing and promotion.

Monthly

• Plan and finalize the following month's class schedule, including seasonal, themed and signature offerings.
• Host the Group Fitness Team Meeting to review performance, feedback and updates.
• Analyze attendance, instructor utilization and class profitability reports.
• Conduct formal class evaluations and instructor performance reviews.
• Identify continuing education and brand workshop opportunities for instructors.
• Collaborate with Marketing and Membership to promote new classes and instructors.
• Organize signature wellness events and pop-up experiences such as Full Moon Yoga or Sound Bath.
• Refresh playlists, scents and class ambiance to keep the experience current.
• Audit guest satisfaction surveys related to group fitness and summarize key takeaways.
• Confirm all certifications, CPR/AED and insurance documents are current and on file.
• Review and update SOPs and safety protocols as needed.
• Submit monthly supply orders by the 7th and the monthly participation and trends report to the Director of Fitness & Wellness.

Organizational Relationships

Detail

Director of Fitness & Wellness

Fitness desk attendants, group fitness instructors and, in partnership with the Director, personal trainers and YPS providers

Recreation Departments, Membership, Fitness Concierge, Marketing, Engineering, Finance, IT, Discovery Center, and Security

Members, resort guests, instructors and trainers engaged as independent providers, equipment vendors and service technicians

The Fitness Supervisor acts as Manager on Duty for the Fitness & Wellness Center in the absence of the Director and is expected to make sound, guest-centered decisions in that capacity.

Qualifications, Education and Experience

Requirements are set at or above the standard of leading luxury fitness operators. Hold instructing experience and carry a national group fitness or yoga certification with two or more years of leadership experience and teach several classes each week.

Required

• Current nationally accredited fitness certification (NASM, ACE, ACSM, AFAA or equivalent) in group fitness, personal training or both.
• Current CPR, AED and First Aid certification.
• Minimum of three years of experience as a group fitness instructor or personal trainer.
• Minimum of one year of supervisory or lead experience in a fitness, hospitality or luxury service environment.
• Working knowledge of exercise science, anatomy, program design and injury prevention.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning booking, point-of-sale and audit platforms.
• Availability to work a flexible schedule including early mornings, evenings, weekends and holidays in a seven-day resort operation.

Preferred

• Bachelor's degree in Exercise Science, Kinesiology, Hospitality Management or a related field.
• Experience in a Forbes Five-Star, Five-Diamond or comparable luxury resort, private club or premium fitness brand.
• Ability to teach classes across two or more formats (strength, yoga, Pilates, mobility, HIIT) and to cover a class when needed.
• Experience with Jonas, Birchstreet, iAuditor or similar resort systems.
• Familiarity with Forbes Travel Guide service standards and audit processes.

Knowledge, Skills and Abilities

The individual must be able to explain and demonstrate that they can perform the essential functions of the position, with or without reasonable accommodation.

• Gracious, polished and confident in every guest interaction; comfortable engaging high-profile members and resort guests with discretion.
• Energetic, enthusiastic and self-directed; leads by example in work ethic, presence and hospitality.
• Exceptional verbal and written communication, including the ability to deliver coaching feedback to instructors with tact and clarity.
• Highly organized and efficient; able to manage multiple priorities, deadlines and locations simultaneously.
• Sound judgment in service recovery; owns each concern through to a satisfactory resolution.
• Working knowledge of safety, sanitation and emergency protocols for fitness facilities.
• Ability to read and interpret attendance, utilization and basic financial reports and to act on the findings.
• Respect for guest and member confidentiality at all times.

Service Standards and Brand Expectations

• Understand, support and model the Forbes Travel Guide Five-Star service standards and The Boca Raton Sequence of Service in every interaction.
• Reinforce quality standards through daily feedback to the fitness desk team and inter-departmental quality assurance programs.
• Maintain a neat, well-groomed appearance in accordance with resort uniform and grooming guidelines, which are provided during orientation.
• Regular, dependable attendance in conformance with resort standards is essential to the successful performance of this position.
• The resort functions seven days a week, twenty-four hours a day, and a hospitable service atmosphere must be projected at all times.

Physical Requirements

Frequency key: Rare = up to 1 hour per shift; Occasional = 1 to 3 hours; Frequent = 3 to 6 hours; Constant = 6 to 8 hours.

Safety Requirements

Personal Protective Equipment (PPE) may be required when performing duties that carry a potential risk to health or safety. The resort provides required PPE and trains team members in its proper use and care. Team members are responsible for reporting defective, damaged, lost or ill-fitting PPE or equipment to their manager.

Equal Employment Opportunity

The Boca Raton is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position description is intended to describe the general nature and level of work performed. It is not a complete statement of duties, responsibilities or requirements, and the Fitness Supervisor may be asked to perform other related duties as assigned.