VP, IT Operations

Vice President, IT Operations & Delivery

As the Vice President, IT Operations & Delivery, you will lead execution, delivery, and operational excellence across the technology organization. You'll be responsible for ensuring that technology initiatives are delivered effectively, systems operate reliably, and the organization is positioned to scale. In this role, you'll serve as a key partner to the CIO and senior leadership team, translating strategic priorities into execution while driving accountability, efficiency, and continuous improvement across IT.

Technology Delivery & Execution

• Lead end-to-end delivery of IT initiatives across application development, infrastructure, and enterprise systems
• Establish and maintain consistent delivery frameworks, ensuring predictability, transparency, and alignment with business priorities
• Drive execution discipline across teams, including sprint planning, prioritization, and milestone tracking

IT Operations & Service Management

• Oversee day-to-day IT operations, including service delivery, incident management, and system performance
• Improve operational maturity through defined SLAs, KPIs, and service management practices
• Ensure high availability, reliability, and performance of core systems

Scalability & Process Optimization

• Design and implement scalable processes, systems, and organizational structures to support business growth
• Identify and address operational inefficiencies through automation and process improvement
• Support cost optimization initiatives while maintaining service quality

Leadership & Cross-Functional Partnership

• Lead and develop senior leaders across application development and IT operations
• Partner with business stakeholders to align technology execution with organizational priorities
• Foster a culture of accountability, collaboration, and continuous improvement

Strategic Partnership

• Act as a key execution partner to the CIO, supporting the delivery of the technology roadmap
• Translate high-level strategy into actionable plans and measurable outcomes
• Contribute to long-term planning, including system modernization and technology simplification initiatives

Starting Salary: $190,000 with eligibility for annual performance-based bonus

What Makes a Great Candidate

• Private equity-backed company experience, with direct exposure to value creation and performance-driven environments
• M&A experience, including due diligence, integration, or systems consolidation
• Experience operating in a $250M+ revenue organization
• Proven track record of leading IT operations and/or delivery functions
• Demonstrated experience scaling teams, systems, and processes
• Strong execution orientation with the ability to balance strategic thinking and hands-on involvement
• Experience leading cross-functional initiatives with measurable business impact

Preferred Qualifications

• Experience in high-growth or rapidly evolving environments
• Background in startup or early-stage companies
• Familiarity with modern technology stacks, cloud infrastructure, and enterprise platforms

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Leadership Scope

• Direct leadership of Application Development and IT Operations / Infrastructure
• Cross-functional collaboration with Product, Enrollment, Marketing, and other business functions

Success Measures (First 6–12 Months)

• Improved consistency and predictability of technology delivery
• Enhanced operational performance and system reliability
• Clear accountability across teams and initiatives
• Progress toward a scalable and modernized technology environment
• Strong alignment between technology execution and business priorities

CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.

Why You'll Love CEA CAPA

• Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
• Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
• Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters.
• Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.