SERVER

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. For a full list of Team Member Benefits, visit Job Description The Server is responsible for taking guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will act as a tour guide, communicator, decision‑maker, entertainer, memorabilia curator, and musician (at heart). You will create memorable moments and entertain guests to create "Raving Fans". Location Hard Rock Cafe Los Angeles. Position Title: Server. Reports To: Department Manager and/or General Manager. Direct Reports: Elvis Padilla. Responsibilities Taking guests’ orders. Running food. Handling cash & other forms of payment. Making proficient sales transactions using a point‑of‑sale system. Properly checking IDs for guests who appear to be under 30 years old. Demonstrating responsible alcohol service. Demonstrating impeccable product knowledge. Suggestive selling using proven techniques. Answering questions accurately and politely. Satisfying any/all needs of the guests, regularly double‑checking back with guests throughout their experience. Maintaining a clean & organized station including pre‑bussing & table maintenance. Performing opening, closing & side duties—setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. Demonstrating knowledge of all table/station numbers. Directing guests to areas & restrooms. Creating memorable experiences. Entertaining guests to create "Raving Fans". Requirements High School diploma or GED equivalent. Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required before serving food or alcohol; this may include a food handlers card (e.g., California law requires this). Skills Remaining calm in a hectic, fast‑paced atmosphere. Demonstrating a high level of organization, attention to detail and a sense of urgency. Displaying a positive and outwardly friendly attitude toward guests. Physical Demands Ability to move throughout the café during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand‑eye coordination, and ability to work with hands above shoulders. Ability to occasionally, regularly, or frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and a loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Requirements Practicing all general safety standards. Maintaining a well‑groomed appearance ("having a plan"). Following all uniform guidelines. Recycling products, where possible. Maintaining HRC’s 5 core values and mission statement. Cross‑training for Server and Busser positions may apply; the "Server Assistant" position will be rotated during busy volume shifts. See Busser job description. Pay Range Pay Range: $2 - $25. #J-18808-Ljbffr