Member Experience Specialist

Are you someone who loves creating meaningful connections and making a real impact in people’s lives? At our Rockland Branch, we’re looking for enthusiastic, service driven individuals to join our team as Member Experience Specialist. This role is more than just helping members with transactions, it’s about delivering a warm welcome, offering knowledgeable guidance, and ensuring every person who walks through our doors feels valued, supported, and heard.In the Member Experience Specialist role, you will be responsible for greeting and engaging members primarily in person and, when needed, through online channels or by phone to understand their needs and deliver exceptional service. You will quickly identify the purpose of each visit or inquiry, complete requested transactions with accuracy and care, and seamlessly connect members with the appropriate team member for specialized support.The successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have a minimum of one year related experience (e.g., customer service, accuracy in cash handling, etc.). Also required are strong interpersonal skills, professional appearance, solid work ethic, reliable attendance and an ability to be detail oriented. A high school diploma or GED is required.The pay range for this position is $19/hr-22/hr based on experience.Benefits of Employment with Maine State Credit Union:In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.We are also proud of the benefits we offer:Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%HSA – generous employer contributionEmployer funded HRAEmployer-subsidized Dental and Vision Insurance100% employer paid - Life, Short-Term Disability and Long-Term Disability InsuranceAccident InsuranceCompetitive wages, and annual evaluations with compensation adjustmentsGenerous 401(k) employer match, plus annual discretionary contributionGenerous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidayEducation reimbursement - up to $5,000 annually for undergraduateOpportunities to volunteer in our local communities100% Employer Paid EAP which includes 6 free mental health sessionsWellness Reimbursement of up to $150Free coffee, tea, and hot chocolate and an abundance of food #J-18808-Ljbffr Maine State Credit Union