Technical Account Manager

Job Description

Job Description

*Engineering degree and/or 4+ years technical experience required

POSITION OVERVIEW

Elevate Management Company LLC (Elevate) is an association management company that specializes in training and educational programming along with event management. We are seeking a dynamic Technical Account Manager to promote and deliver our services and products to our stakeholders. The ideal candidate will have a deep understanding of the Manufacturing industry along with a passion for fostering employee growth and development.

JOB DESCRIPTION:

This role offers a unique opportunity to make a significant impact on the electronics manufacturing and assembly industry by developing a skilled workforce through strategic partnerships and collaborative efforts. The Technical Account Manager will educate and collaborate with multiple stakeholders (Industry, Academia, Government, Workforce) to develop and implement education and training programs that align with the goals and project metrics. This position works closely with industry SME’s, college professors/administrators, and career service providers, in order to upskill, develop and train a robust and skilled workforce for the electronics manufacturing sector.

KEY RESPONSIBILITIES:

· Partnership Engagement and Outreach:

• Engage with partners across academia, industry, government, and career services.
• Work with the team to conduct outreach to all stakeholders
• Maintain and update a database of partners, tracking engagement and progress.
• Report on progress and new opportunities on a regular basis

· Relationship Building:

• Establish and nurture relationships with key stakeholders to ensure collaborative efforts.
• Function as the primary liaison between stakeholders, ensuring clear communication and alignment of goals.
• Coordinate and facilitate regular meetings and discussions to foster collaboration and share updates. Including and not limited to scheduling meetings, running/moderating the meeting, and taking minutes.

· Team Formation and Development:

• Assemble regional independent partners into hubs/teams comprising of representatives from academia, industry, government, and career services.
• Develop team building environments to ensure cohesive and effective collaboration.
• Provide leadership and guidance to achieve program goals.
• Collaborate effectively with cross-functional teams, fostering strong working relationships to achieve shared goals and drive successful outcomes

· Program Management:

• Develop and manage project plans, timelines, and budgets to ensure program milestones and metrics are met.
• Coordinate activities across multiple regions to ensure consistency and alignment with overall objectives.
• Monitor and report on program progress, adjusting as necessary to stay on track.
• Drive the program initiatives through all stages.
• Adapt and develop strategic solutions for programs and opportunities based on industry needs and per region

· Opportunity Identification:

• Use creativity and strategic thinking to identify new opportunities for collaboration and program enhancement.
• Research, propose and develop new initiatives to support the creation of a robust workforce pipeline.
• Stay informed about industry trends and best practices to continuously improve program effectiveness.

· Specific Items Related to the Role and Project(s):

• Become proficient on innovative learning techniques, online learning, virtual training, and related support systems.
• Learn and understand the roles of local government agencies and how they partner with industry/academic programs, initiatives, and consortiums.
• Understand and communicate curriculum development and course design during outreach and other related activities.

QUALIFICATIONS:

• Education: Bachelor’s degree in mechanical, manufacturing, electrical or chemical engineering.
• Experience: 4+ years of technical experience in the electronics manufacturing and assembly industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas persuasively and negotiate effectively.
• Strategic Thinking: Ability to identify high-impact partnership opportunities and align them with organizational goals.
• Relationship-Building Skills: Strong interpersonal skills with a talent for building trust and rapport with multiple stakeholders.
• Organizational Skills: Proven ability to manage multiple projects and priorities simultaneously.
• Tech Savvy: Proficiency in CRM tools (e.g., Salesforce, HubSpot) and partnership management platforms. Microsoft Office Suite (Word, Excel, PowerPoint). Comfortable running both in-person meetings and virtual meetings from Teams, Zoom, and Google Meets.

Please note: This job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL REQUIREMENT

• Medium level of travel (estimate 10-12 trips annually) with occasional nights/weekends, as needed.

POSITION RELATIONSHIPS:

• Reports to the Director of Training and Education
• Works closely with:
• President and Vice President
• Lead Program Coordinator, team members and staff
• Board of Directors, Committee Chairs, Chapter Officers, and volunteers
• High-level technical professionals from current and prospective member companies, other industry professionals, academia, and government agencies

Elevate Management Company specializes in training/educational programming and provides full-scope management services to non-profit trade associations and professional societies.

Company Description

Elevate Management Company specializes in training/educational programming and provides full-scope management services to non-profit trade associations and professional societies.