Call Center Associate

We are seeking a professional, dependable Telephone Operator / Communications Operator to join the telecommunications team at a prestigious hospital facility in Midtown Manhattan. This is an excellent opportunity for someone with strong communication, customer service, and computer skills who is comfortable working in a fast-paced healthcare environment. KEY RESPONSIBILITIES: Receive, direct, and place internal and external telephone calls Operate AMCOM PC operator workstation and call center systems Initiate and manage paging requests through computerized, radio, and aural paging systems Support medical, surgical, fire, bomb threat, and other emergency communications according to established hospital procedures Maintain accurate documentation of emergency calls and notifications Enter and maintain departmental on-call schedules in the AMCOM system Process physician answering service information Assist with Zetron paging system updates, pager troubleshooting, and database maintenance Receive and document telecommunications trouble calls Provide administrative and clerical support as needed Deliver professional and timely customer service to hospital staff and callers QUALIFICATIONS: High School Diploma or GED required Strong verbal and written English communication skills Excellent telephone etiquette and customer service skills Ability to remain calm and accurate during emergency situations Strong computer and data-entry skills AMCOM, paging system, Zetron, hospital switchboard, or answering service experience is a PLUS Candidates with varying levels of experience will be considered! #J-18808-Ljbffr Phaxis