Project Manager

ServiceNow Developer

This position is onsite and can be at any of these 3 locations (Cleveland, OH, Albany NY or Buffalo, NY)

These questions must be submitted with the answers with resumes. If they are not the resume will be rejected.

Questionnaire:

• Please describe a workflow you have created from scratch, including the automation leveraged
• What is one process related to software management that you have implemented and what was your role?

We are seeking a skilled ServiceNow Developer to design, develop, test, and implement custom applications, workflows, and integrations on the ServiceNow platform. This role focuses on automating business processes, enhancing user experiences, and supporting ITSM solutions through strong technical expertise and effective cross-functional collaboration. The ideal candidate will work extensively within Hardware and Software Asset Management modules, develop custom workflows and scripts, integrate with external systems, conduct code reviews, and ensure overall solution quality. This position will also contribute recommendations for incorporating GenAI capabilities into existing processes.

• Development & Configuration: Build, customize, and maintain ServiceNow applications, workflows, and scripts (JavaScript, GlideScript).
• Automation: Develop automated workflows to improve IT and business operations.
• Customization: Create custom service portal pages, widgets, and user interface components.
• Testing: Prepare test plans, execute unit tests, and ensure high-quality delivery.
• Collaboration: Partner with functional, administrative, and business teams to gather requirements and implement effective solutions.
• Documentation: Produce clear and comprehensive technical documentation.

Required Skills & Experience

• Technical Expertise: JavaScript, GlideRecord, REST/SOAP APIs, and ServiceNow platform architecture.
• Soft Skills: Strong problem-solving, communication, adaptability, and collaboration skills.
• Certification: ServiceNow Certified System Administrator (CSA).
• Additional Experience: SAMPro or other software asset management platform expertise.

Preferred Qualifications

Hands-on experience applying GenAI to automate or modernize manual processes or workflows.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.